Global Process Leader - Sales & Marketing Cloud

Company Description:Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.Job Posting ExternalPrimary ResponsibilitiesResponsible for representing Crown's Retail Sales Organization in the areas of Sales, Marketing, Activity Management, Quotation, and Business AnalyticsResponsible for designing, creating and maintaining key business processes with Crown’s CRM solutionResponsible for ongoing support of Global users in Crown’s CRM solutionConduct Global Blueprinting validation and design sessions related to SAP Cloud for Sales, Cloud for Marketing, andPerform necessary system configuration to achieve business requirements for the specific area.Coordinate system enhancements with Crown and Third-Party developers.Provide support for current users and Crown Help Desk.Create design and configuration documents to support new functionality, system enhancements and continuous improvement tasks.Provide training and support for Global implementation and updates to Crown’s CRM solution.Minimum QualificationsHigh school diploma or equivalent, along with at least 8 years of experience is required.Strong communication, computer and organizational skillsOccasional Travel (0-5%)Preferred QualificationsBachelor’s degree in Computer Science, MIS, Programming, Applications Development or related fieldExperience in writing and communicating technical processes and configuration documents SAP Hybris programming, development knowledge, and experienceExperience with SAP Marketing Cloud, SAP Sales Cloud (Cloud for Customer-C4C), SAP Configure, Price, Quote (CPQ), and SAP Analytics CloudThis position is a hybrid role. A reasonable commute to the New Bremen, OH location is necessary. Work Authorization:Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.No agency calls please.Compensation and Benefits:Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.EOE Veterans/Disabilities