Account Manager

Job TitleServes as the designated Local Point of Contact for all Authorized Users statewide, supported by a designated backup. Is available by phone 8:00 AM–5:00 PM EST and by email 6:00 AM–6:00 PM EST, Monday through Friday. Processes service requests: acknowledges within three (3) business days, gives no-candidate notice within seven (7), and confirms selections within one (1). Coordinates candidate submissions, interviews, and assessments at no cost to agencies, including emergency sourcing. Oversees background checks, pass-through screenings, licensure verification, and certification tracking before start dates. Conducts QA checks at the two-week mark and provides replacements within seven (7) calendar days to avoid invoice reductions. Ensures timecard, invoice, overtime, and eVA purchase order compliance, including the 1,040-hour PO cap. Manages contract transition, the kick-off meeting, quarterly DPS reviews, sales and surcharge fee reporting, and small business subcontracting reporting.Skill Set Info - Public-sector temporary staffing account management. Knowledge of eVA ordering, the Virginia Public Procurement Act, and the DGS/DPS Vendors Manual. Understanding of pay rate, markup, and bill rate structures and of overtime and holiday billing. Screening and employment compliance: background checks, E-Verify, EEO, and HIPAA/PII safeguarding. Excel reporting, ATS/VMS, and timekeeping systems. Strong communication, escalation, and multi-agency prioritization.Education - Bachelor's degree in Business Administration, HR, Public Administration, or a related field, or equivalent staffing account management experience.Certifications (if required) - Preferred: ASA Certified Staffing Professional (CSP), SHRM-CP or PHR, VCO/VCA or eVA training, and HIPAA awareness training.Documentation Required for submission - ResumeWork Hours - As-neededAccount Manager Name (Proposal Team)Work Authorization Required - US Citizen & GCRelocation is Accepted - NoRemote Work - NoAdditional Notes if any - Onsite