Unit Secretary 2South Inpatient Psych - Faulkner

Unit Secretary

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit. Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members.

Essential Functions

Provision of a Safe Environment

Assists in maintaining a safe environment and intervenes appropriately.

Service

Ensures patient and family member's needs and expectations are met in a timely and caring manner.

Organizational Ethics

Maintains and promotes the mission and values of the organization.

Management of Resources/supplies and unit based needs

Orders, expedites and distributes unit, clerical and patient care supplies as directed by the Nursing Director to assure par levels required of efficient operations.

Management of Information

Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner.

Collaborative Interdisciplinary Care

Interacts with all members of health care team to provide interdisciplinary patient family centered care.

Patient/Family Education

Receives and orients visitors to unit/department in a professional manner, projecting a positive public image with use of the C.A.R.E. standards.

Competency

Maintains compliance with hospital, unit secretary specific competencies.

Quality Improvement

Understands unit specific quality indicators.

Patient Care

Responds to patient and family care by answering patient call lights and telephone in a timely manner.

Qualifications

Education

High School Diploma or Equivalent required and Associate's Degree preferred

Experience

Experience in medical, customer service setting 1-2 years preferred Knowledge of Medical Terminology preferred Computer knowledge of Microsoft Office strongly

Knowledge, Skills and Abilities

Staff adheres to all I C.A.R.E. Standards.

Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.

The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.

The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.

Ability to work independently, with well developed organizational skills in order to prioritize tasks.

Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.

Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team.

Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.

The age of patients on this unit range from Adolescent to Geriatric.

Ability to sit and/or stand for an extended period of time.

Ability to assist lifting and carrying up to 20 lbs.

Ability to assist with the transportation of patients on and off the pod.

Demonstrated customer service skills.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$18.44 - $27.39/Hourly

Grade

SF1125

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.