IT Support Analyst

IT Support AnalystAt Revolution Space we're building advanced space systems for the 21st century. Every employee at Revolution Space works on projects that are critical to our company's future by ensuring our products work on orbit every time.Revolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC Level 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key operational processes like workstation deployment, identity management, and hardware inventory.You'll take ownership of the deployment queue and ticket backlog quickly, freeing up senior IT leadership to focus on infrastructure and security initiatives — while maintaining the documentation discipline our compliance environment requires.This is not a purely reactive helpdesk role — we are looking for someone who can operate independently, exercise sound judgment, and take full ownership of assigned processes, while remaining hands-on with day-to-day deployment and support work.This position is onsite 5 days per week. We're currently based in Charlestown, MA but will be moving to Wilmington, MA in mid 2027.Responsibilities:Frontline Technical Support: Triage and resolve helpdesk tickets submitted through our SharePoint-based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issuesDeployment Management: Own the workstation provisioning pipeline (unbox, asset-tag, image, test, and ship to local and remote staff) using centralized deployment/imaging toolsIdentity & Access Administration: Handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractorsSharePoint Administration: Support basic SharePoint site administration and configuration (bonus)Software Licensing: Manage routine allocation of engineering and business software licenses per established IT protocolsHardware Inventory: Maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairsCompliance Documentation: Maintain rigorous documentation of hardware changes, software provisioning, and ticket resolution to support our CMMC Level 2 compliance frameworkNew User Setup: Manage new hire laptop and account setup end-to-endAvailability: Participate in an on-call rotation to support after-hours and emergency IT needsRequired Qualifications3+ years of experience in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred)Bachelor's degree in IT plus relevant certifications and experienceHands-on experience with Windows and macOS desktop administration and troubleshootingExperience with Microsoft 365 Admin Center and Entra ID (Azure AD) user/group administrationFundamental understanding of networking concepts (subnets, VLANs, DNS)Familiarity with centralized deployment/imaging tools (SmartDeploy or equivalent)Highly organized with strong attention to detailStrong written and verbal communication skillsComfortable learning new tools quickly and adapting to shifting prioritiesCertifications of InterestMicrosoft credentials (Azure/M365), Cisco CCENT/CCNA, CompTIA Security+, or ISC2 SSCP. (CompTIA A+ is a plus but not core to this role.)Preferred QualificationsExperience in a government cloud environment (GCC/GCC High) or a NIST SP 800-171 / CMMC-compliant workplaceDeeper networking exposure (routing, firewalls, VPN, RADIUS)Microsoft Intune experienceWindows Server Administration / Active DirectoryVMware administrationCybersecurity experienceFamiliarity with engineering software environments (SolidWorks client installs, PDM troubleshooting)Comfort with physical hardware troubleshooting and component-level repairs (RAM, storage)BenefitsPaid holidays, sick time and unmetered vacationExcellent health and dental plans with 80% employer contribution4% company matching 401k plan with immediate vestingLife InsuranceLong-term / short term disabilityEducation assistanceTo conform to U.S. Government space technology export regulations, applicants must be U.S. citizens, lawful permanents residents of the U.S., or protected individuals as defined by 8 U.S.C. 1324b(a)(3).All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected factor. Revolution Space