Job Client Development Coordinator

Client Development Coordinator

Element is currently looking to hire a Client Development Coordinator for our growing team in Acton, MA. The function of the Client Development Coordinator is to support existing customer needs and in this role specifically, providing quotations to aid in implementing changes to their current registration with a focus on client follow up and set up.

Responsibilities

Supports and coordinates the customer service group with quotations, extensions to scope and budgetary quotes to existing customers by responding to requests for current customers via phone, email, and virtual meetings (as required).

Works directly with all tasks as needed, including but not limited to helping obtain any missing/needed quote information, addressing client questions, and following up to obtain signed contracts.

Interfaces with Top Management personnel and/or the Technical Officers in order to obtain guidance for any quoting needs, client support or questions, in an effort to ensure that quotes are prepared as accurately and timely as possible.

Manages the disposition and effective handling of details and special requests/considerations from clients, quotations from start to finish, as well as any quote support guidance provided by Top Management personnel, the Technical Officers, the Regional Sales team, and/or Client Support Representatives.

Acts as a liaison between potential and existing customers and company.

Assists in the development and implementation of the Company's business plan by adhering to annual set pricing and set key performance indicators.

Performs other duties as assigned, including but not limited to: ensuring databases, drives, and TEAMS tasks are updated timely and accurately; reporting delayed responses by any party, internal or external, immediately; proactively providing updates on the status of any quote rejections; driving the coordination of any needed client calls/meetings with support of Top Management personnel and/or the Technical Officers; collaborating directly with counterpart and direct manager when coverages are needed due to absences; reviewing the list of priority quote needs to ensure timely completion; actively participating as required in daily Operations Meetings; adhering to established turnaround times for all tasks and proactively reporting issues/roadblocks in advance; and supporting new business quotes/client set up as needed.

Skills / Qualifications

At least 2 years business or professional office experience. Coordinator, processor and/or project manager experience preferred. Experience with successfully organizing, managing and multi-tasking through large volumes of work in various stages of completion.

Familiarity with Salesforce a plus.

Ability to navigate databases and Microsoft Office Suite products.

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming 'the world's most trusted testing partner'.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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