Customer Service Specialist

Overview On behalf of our client, a global premium food brand with deep European roots and a strong U.S. market presence, we are seeking a Customer Service Specialist to join the Company's Customer Service and Logistics team. In this role, you will serve as a dedicated account representative for a portfolio of retail and broker customers, ensuring their needs are met with accuracy, professionalism, and efficiency. You will act as a key liaison between customers, brokers, logistics partners, and internal teams, advocating for the customer and ensuring smooth order-to-invoice processes. This company is known for its heritage, quality, and authenticity, producing high-end imported food products enjoyed by households and professional chefs worldwide. Base pay range $60,000.00/yr - $70,000.00/yr What You’ll Do Act as the dedicated CSR for assigned retail and broker accounts, handling daily communications and relationship management. Monitor the full order lifecycle, ensuring accuracy from order entry through invoicing. Collaborate with Sales, Logistics, and Inventory Planning to meet customer requirements and resolve service issues before they occur. Maintain data accuracy in SAP’s Order Management system. Partner with 3PL providers for shipment tracking; escalate major logistics challenges to management. Track and share KPIs related to customer service performance. Cross-train on other accounts to provide coverage when team members are out. Support leadership with reporting, analysis, and special projects as needed. What We’re Looking For 3+ years of customer service experience in a CPG supply chain setting. Experience working directly with retailers; distributor experience a plus. SAP experience strongly preferred . Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio). Strong organizational skills with the ability to prioritize and meet deadlines. Process-oriented mindset with a commitment to data accuracy. Excellent written and verbal communication skills. Positive and collaborative — you value a no-drama, team-first culture. Hybrid: Tuesday–Thursday in-office, Monday & Friday remote. Typical hours: 8:00–8:30 AM start, 5:00–5:30 PM finish. Seniority level Associate Employment type Full-time Job function Customer Service and Supply Chain Industries Food and Beverage Manufacturing Wholesale Food and Beverage Food and Beverage Retail #J-18808-Ljbffr