COMMUNICATIONS SERVICES ANALYST - FIRE EMERGENCY

Job Overview Los Angeles County Fire Department is seeking qualified candidates to fill emergency Communications Services Analyst vacancies related to the unprecedented natural disaster. Applicants meeting requirements may be hired for an initial period of up to 90 days with an opportunity for permanent employment. During the initial period, performance will be assessed; those who pass will be considered for permanent appointment. Responsibilities Identifies the need for, and determines operational requirements of, communications services, equipment and systems for operating departments. Assists operating departments in developing requests for ISD communications services, and coordinates and expedites the provision of such services. Acts as liaison between ISD and operating departments to maintain continuity and integrity of communications systems. Participates in planning space allocations for communications equipment. Participates in staff and management meetings on departmental operations and activities. Attends public and private agency meetings which may affect communications requirements and planning activities. Maintains an awareness of developments in the field of communications which may be of use to operating departments. Conducts on-site evaluations to assess communications in support of routine service requests or projects. Manages service requests from inception through completion and coordinates the completion of service evaluations with operating departments. Coordinates the activities of internal and external vendors and clients in support of the operating department's service request or project. Communicates and coordinates with the contracted provider to ensure those needs are being met. Conducts billing investigations from initial inquiry through resolution. Uses spreadsheets to organize data with formulas and functions. May assist with the development and evaluation of Public Safety Answering Points (PSAP) locations in regard to 911 communications. Training and Experience Option I: Three years of experience interacting with end user organizations in coordinating the planning, design and provisioning of voice and data telecommunications services, equipment and systems to meet client organizations' operational requirements. Option II: Three years of experience interacting with end user organizations in conducting virtual and in-person training classes on all features, system programming and reports related, but not limited to, cloud-based voice service, VoIP, interactive voice response, automatic call distribution, PBX, and technology related ISD services. You must meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. License Requirement License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions. Physical Class Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10‑pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Out‑of‑Class Experience Out‑of‑class experience will not be accepted for this recruitment. Examination Content During the initial work period, the appointing department will evaluate performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. Application Information Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. Contact Information Department Contact Name: Fire Examination Section Department Contact Phone: View phone number on click.appcast.io Department Contact Email: View email address on click.appcast.io Teletype Phone: View phone number on click.appcast.io #J-18808-Ljbffr County-of-Los-Angeles