Client Success Manager

Job Title: Client Success Manager

Industry: Supply Chain & Logistics

Location (city, state): Elk Grove Village, IL

Assignment Type: Direct Hire

Pay: $60,000–$70,000 annually, plus a discretionary bonus based on individual and company performance

Work Schedule: Monday–Friday, 8-hour workday with a flexible start time between 7:00 AM and 8:00 AM; 30-minute lunch. Hybrid schedule with one remote day per week available after three months of training.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is an established supply chain and logistics organization specializing in transportation, fulfillment, packaging, and customized solutions for businesses across various industries. The company partners with customers to coordinate complex projects and deliver reliable, high-quality service.

Job Description:

We are seeking a Client Success Manager to oversee existing customer relationships and coordinate value-added packaging, fulfillment, and logistics projects. This individual will serve as the primary point of contact for assigned accounts, ensuring customer needs are met, orders are processed accurately, and projects are completed on time.

The ideal candidate is organized, customer-focused, and comfortable managing multiple projects while collaborating with internal teams and external vendors. Experience in account management, customer service, project coordination, or packaging is preferred.

Key Responsibilities:

• Manage existing customer accounts, build strong relationships, and identify opportunities to improve service and expand business.
• Respond to customer inquiries regarding orders, inventory availability, production schedules, and delivery timelines.
• Gather project requirements, including materials, quantities, packaging specifications, and delivery expectations, to coordinate pricing and estimates.
• Obtain vendor quotes, submit purchase orders, track order progress, and coordinate procurement activities.
• Communicate pricing updates and project changes to customers as requirements evolve.
• Coordinate multiple customer projects simultaneously, ensuring deadlines, deliverables, and quality standards are met.
• Review sample kits and packaging materials to confirm they meet customer specifications before full production begins.
• Investigate quality issues, coordinate resolutions, and follow through on corrective actions.
• Monitor inventory levels and coordinate order entry, fulfillment, and transportation arrangements.
• Schedule full truckload (FTL) and less-than-truckload (LTL) shipments while following customer routing requirements and considering freight costs.
• Lead customer status meetings, document discussions, and track outstanding action items.
• Partner with internal operations, logistics teams, and external vendors to ensure smooth project execution.
• Monitor customer satisfaction and proactively address service concerns.

Qualifications:

• 2–5 years of experience in account management, customer service, project coordination, secondary packaging, or a related field.
• Packaging industry experience is preferred but not required.
• Some college coursework, an associate degree, or a bachelor's degree is preferred.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Intermediate Microsoft Excel proficiency; experience with PivotTables and VLOOKUPs is a significant plus.
• Familiarity with ERP, order management, or warehouse management systems is beneficial. Microsoft Dynamics NAV experience is a plus.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.