Dedicated Service Account Manager

Onsite Service Account Manager

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Onsite Service Account Manager serves as a key liaison for members, customers, and providers by delivering expert guidance on UnitedHealthcare benefits, resolving claims and service inquiries, and supporting wellness initiatives at the worksite.

This position is full time (40 hours per week) Monday - Friday. Employees are required to work our normal business hours from 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid training. The training will be ongoing mentorship after 4 weeks Monday - Friday. Training will be conducted onsite.

Primary Responsibilities:

• Provide expertise and customer service support to members, customers and/or providers
• Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
• Identify and resolve operational problems using defined processes, expertise and judgment
• Investigate claim and/or customer service issues as identified and communicate resolution to customers
• Provide feedback to team members regarding improvement opportunities
• Work as a member of the client's Benefits Team

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 4+ years of direct client facing customer service experience and/or account management experience
• Experience with Medical Insurance Terminology
• Knowledge and understanding of claims processing
• Experience with communicating complex problem-solving scenarios with a client and internal stakeholder
• Proficiency with Microsoft Excel (general spreadsheet navigation, sorting and data entry), Microsoft Word (creating and editing documents), Microsoft PowerPoint (basic presentations) and Microsoft Outlook (email and calendar)
• Ability to travel up to 25% of the time within the Pasco County School District
• Must live within 20 miles of Tampa FL
• Ability to work full time (40 hours per week) Monday - Friday. Employees are required to work our normal business hours from 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• ISET Claims Systems experience
• UNET Based Programs Experience CES, TOPS
• Experience in Claims Payments, Claims Adjustments, or Enrollments

Soft Skills:

• Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
• Effective Written and Verbal Communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $24 - $43 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.