Surgical Scheduler

Surgical Scheduler/Senior Administrative Assistant

A leading academic healthcare organization seeks a skilled Surgical Scheduler for the Division of Otolaryngology (ENT) located in New Haven County, CT. This role demands a highly organized professional experienced in coordinating surgical procedures, managing provider schedules, and ensuring exceptional patient service. The position offers a Monday to Friday day shift schedule with the potential for hybrid work flexibility after approximately three months based on performance and training progress.

Responsibilities

• Coordinate surgical procedures, clinic appointments, diagnostic testing, and post-operative visits.
• Utilize EPIC to manage and prioritize scheduling requests while ensuring accuracy and efficiency.
• Coordinate surgical documentation, pre-operative requirements, and follow-up care.
• Build and maintain provider schedules, adjusting for time off, emergencies, and schedule changes.
• Communicate appointment updates, cancellations, and scheduling changes to patients.
• Verify insurance, referrals, and patient demographic information.
• Maintain accurate patient records and documentation within the electronic medical record system.
• Generate reports, compile clinical data, and support departmental administrative functions.
• Coordinate meetings, conferences, and provider calendars as needed.
• Provide exceptional customer service to patients, providers, and referring offices.
• Support front desk and administrative operations as required.

Essential Skills

• 3+ years of medical scheduling experience.
• Previous surgical scheduling experience.
• Experience working within EPIC.
• Strong knowledge of insurance verification, referrals, and medical office workflows.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• Experience supporting provider schedules and coordinating complex patient appointments.

Additional Skills & Qualifications

• Proficiency in EPIC.
• Skills in surgery scheduling, healthcare, appointment scheduling, calendar management, and administrative support.

Work Environment

This position is situated in a dynamic healthcare environment with a day shift schedule from 8:00 AM to 5:00 PM, Monday through Friday. After approximately three months, hybrid work flexibility may be available based on performance and training progress. The work involves collaborating with a diverse team in a fast-paced clinical setting, utilizing modern electronic medical record systems and communication tools to deliver top-quality care and coordination.