Member Services Specialist

Job Description

Job Description

Administrative Support

Irving, TX USA

Looking for a bright career?

Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support one another as we provide superior service, training and support to our members in order to elevate their success in their daily real estate businesses.

SUMMARY : Member Services Specialists are responsible for delivering high-quality customer service experience through the efficient onboarding and support of prospective, current, and former members. This position performs entry-level duties supporting members with routine inquiries, transactions, and services under direct supervision. 

DUTIES AND RESPONSIBILITIES :

• Provides front-line support to members via phone, email, and in-person visits.
• Handles basic issues and refers to more complex matters to higher-level staff. 
• Possesses a developing working knowledge of Association programs and systems.
• Assists members with basic transactions such as membership applications, renewals, payments, and services offered.
• Refers to complex questions or policy issues to senior staff.
• Understands how to look up, update and maintain accurate member records in the Association Management System (AMS).
• Maintains company established filing and record keeping systems.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES :

• This job has no supervisory responsibilities.

QUALIFICATIONS :

• High school diploma or equivalent.
• 0–2 years of customer service or administrative experience.
• Basic knowledge of Microsoft Office; ability to learn AMS software quickly.
• Must be able to legally work in the United States without sponsorship.

OTHER SKILLS REQUIRED :

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Ability to learn quickly and apply new knowledge.

COMPETENCIES 

• Customer Focus – Provides excellent service to members at all levels.
• Adaptability – Adjusts to change and deals effectively with unexpected issues.
• Communication – Clearly explains policies, procedures, and solutions.
• Teamwork – Works collaboratively across staff levels and departments.
• Problem Solving – Demonstrates effective reasoning and solutions at progressively higher levels of complexity.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

• Frequently required to stand
• Occasionally required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• Occasionally required to lift/push/carry items up to 25 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

Monday through Friday 8:30 am to 5:00 pm with an hour for lunch
37.50 hour work week.
Overtime is not required and is authorized with prior supervisor approval.