Front Office Clerk

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Front Office Clerk - Job Overview

Schedule: Monday-Friday (8AM-8PM) | Occasional Saturdays (8AM-8PM)

Welcome to Legacy Community Health, where your warm smile can truly transform someone's day. As a Front Office Clerk, you'll play a pivotal role in creating a lasting positive impression for every patient who steps through our doors. You'll be the heart of our welcoming environment, ensuring each interaction is both warm and professional.

• Role Highlights: Be the friendly face that greets our patients and the reassuring voice that answers their calls, setting the tone for their healthcare journey.
• Work Environment Benefits: Thrive in a supportive and collaborative team atmosphere where your contributions are cherished and valued.
• Impact and Growth Opportunities: Make a meaningful difference in community healthcare while honing your administrative skills with us.
• Team Collaboration: Collaborate closely with a dedicated team to ensure smooth clinic operations and support each other in achieving our mission.
• Mission-Driven: Contribute to a mission that emphasizes respect, integrity, and community service, knowing that you're part of something bigger than yourself.

Key Responsibilities

• Answer incoming calls warmly and route them to the appropriate staff.
• Perform client intake and notify team members of client arrival, ensuring a seamless experience.
• Accurately enter patient information into databases to maintain reliable records.
• Assist the volunteer coordinator with volunteer management, fostering a sense of community.
• Follow appointment scheduling and cash handling procedures with precision.
• Complete opening and closing procedures for the clinic, ensuring readiness for each day.
• Maintain a clean and orderly clinic lobby, creating a welcoming environment.
• Process lab results as assigned, contributing to patient care.
• Participate in the Performance Improvement Program to enhance service quality.
• Promote effective working relationships and teamwork, supporting each other's efforts.
• Attend required safety training programs and maintain equipment safety to ensure a secure environment.
• Report safety concerns promptly and follow exposure control plans to protect everyone.
• Attend annual education programs to stay updated and informed.
• Perform other duties as assigned, adapting to the clinic's needs.

Minimum Qualifications

• High school graduate or equivalent.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many calls or patients at once.
• Efficient and accurate data-entry skills.
• Computer literacy and experience with multi-line phones or switchboards.
• Basic math, alphabetical or numerical filing skills.
• Ability to manage multiple deadlines and decision-making responsibilities.
• Bilingual in English/Spanish preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.