Epic HB & HB Claims Analyst

Job Summary

CTG is a seeking a Epic HB Claims Support Analysts to provides operational and application support for Epic Hospital Billing (HB) and HB Claims workflows. This role partners closely with Patient Accounting and Patient Billing stakeholders to ensure accurate claims processing, timely reimbursement, and efficient revenue cycle operations. Strong hands-on experience within a patient accounting/billing department and a solid understanding of front‑to‑back billing operations are critical for success in this role.

Key Responsibilities

• Provide day-to-day support for Epic HB and HB Claims functionality, including claims generation, edits, rejections, and follow-up workflows

• Serve as a subject matter resource for Patient Accounting and Patient Billing teams , translating operational needs into Epic solutions

• Troubleshoot claims-related issues, including payer rejections, billing errors, and configuration impacts

• Assist with system optimization, workflow improvements, and operational efficiencies related to hospital billing processes

• Collaborate with IT, Revenue Cycle, and Compliance teams to resolve defects, implement enhancements, and support regulatory or payer-driven changes

• Support testing activities for upgrades, patches, and new functionality (unit, integrated, and user acceptance testing)

• Create and maintain documentation for workflows, system configurations, and support procedures

• Participate in root cause analysis and continuous improvement initiatives focused on claims accuracy and cash flow

Required Experience & Qualifications

• Epic HB / HB Claims certified

• Hands-on experience supporting Epic HB in a healthcare environment

• Operational experience working directly within a Patient Accounting and/or Patient Billing department

• Strong understanding of hospital billing workflows, including charge capture, claims submission, remittance processing, and follow-up

• Experience working with payers, clearinghouses, and claim edits/rejections

• Ability to analyze workflows and recommend system or process improvements

• Strong communication skills with the ability to work effectively with both technical and operational stakeholders

This role is ideal for a candidate who combines Epic HB technical expertise with real-world billing operations experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Dallas Bell at View email address on click.appcast.io . Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $120,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.