Senior Manager, Transformation

Role Description

Xplor is building a high-impact Transformation team to drive strategic change across the business. As Director, Transformation, you will play a role leading workstreams end-to-end and engaging directly with senior stakeholders — spanning business integration, systems and process modernization, and the practical application of AI across customer-facing functions. Reporting to the Chief Transformation Officer, you will help bring structure, rigor, and momentum to work that is foundational to Xplor's next phase of growth.

This is a fixed-term role for 12 months, with the potential for extension. The Transformation team is designed as a proving ground: our hope and intent is that, at the end of the term, you'll move into a functional leadership role elsewhere in the business — bringing the relationships, context, and credibility you've built with you. Many of the skills and the visibility you'll gain here are hard to get anywhere else in the organization.

A core thread of this role is helping shape how AI reshapes customer-facing work at Xplor — rethinking how customer support, customer success, and sales operate in an AI-enabled world. You won't just support this shift; you'll help design it.

You'll work across a mix of transformation initiatives that could include:

• Own transformation projects from design through implementation and measurement of long-term business outcomes.
• Lead the transformation agenda for one or more assigned business functions.
• Partner with business leaders to identify opportunities, define future-state solutions, and translate strategic priorities into sequenced execution plans.
• Recommend project design, priorities, resources, vendors, and implementation approaches to the Chief Transformation Officer.
• Define project scope, milestones, responsibilities, dependencies, success measures, and governance.
• Lead internal stakeholders, external vendors, and contracted teams while maintaining accountability for delivery.
• Design and implement AI-enabled processes, automations, and operating models in partnership with internal and external teams.
• Develop financial models, business cases, data analyses, and performance measures to guide decisions and evaluate results.
• Identify risks, organizational impacts, and delivery barriers early, working across functions to resolve them.
• Prepare clear progress updates and recommendations for the Chief Transformation Officer, CEO, and senior leadership.

For this position, we're open to US remote or Canada remote candidates, provided you have full working rights for the region.

Qualifications

• 8+ years of experience in transformation, strategy/management consulting, program management, or operations roles.
• A proven track record of leading complex, cross-functional programs, ideally in a SaaS and/or payments environment.
• Experience working in or alongside private equity-backed companies is a plus.

Requirements

• Project management — able to structure and drive complex initiatives with multiple moving parts.
• Financial modeling — comfortable building and interrogating models to support business decisions.
• Change management — skilled at helping organizations adopt new ways of working.
• Stakeholder management — able to influence and align across all levels of the organization.
• Problem solving — strong structured, analytical thinking under ambiguity.
• Leadership — a collaborative, low-ego operator who builds trust quickly.
• Comfortable working across strategic and detailed execution levels.
• Able to engage effectively with senior stakeholders and frontline teams alike.

Benefits

• Paid Parental Leave benefit programs.
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community.
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program.
• Access to free mental health support.
• Flexible working arrangements.