Resident Manager

Job Description

Resident Manager

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Location: New York City, NY

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Salary: $60,000–$70,000 (commensurate with experience)

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Schedule: Friday–Tuesday, 7:30 AM–3:30 PM

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About the Opportunity

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Our client is a New York City-based recovery housing organization dedicated to supporting young adults in their transition toward independence. Through a personalized, community-based, and skills-focused approach, the organization helps residents achieve their individual goals while promoting growth, healing, and long-term recovery.

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We are seeking a passionate, detail-oriented, and compassionate Resident Manager to join the team.

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The Resident Manager will provide direct support to residents, helping them navigate individualized goals, daily routines, and essential life skills that promote recovery and independence.

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Key Responsibilities

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Resident Care, Case Management & Life Skills Support

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• Provide individualized resident support through goal setting, progress monitoring, life skills development, and transition planning.
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• Oversee daily resident care needs, including routines, activities of daily living (ADLs), chores, grocery support, and program expectations.
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• Help residents build independence through structure, accountability, and practical coaching.
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• Collaborate with clinical teams to align resident support with treatment plans, recovery goals, medication monitoring, and crisis response needs.
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Family Communication & Clinical Coordination

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• Serve as a liaison between residents, families, staff, clinical providers, referral sources, and outside treatment teams.
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• Maintain regular family communication, including check-ins, progress updates, and coordination with clinical parent-coaching services.
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Team Leadership & Program Support

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• Provide supervision, guidance, training, and support to new team members.
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• Lead or support community-building activities, weekend programming, recovery-focused engagement, and transitional living services.
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• Manage 1–2 program projects, including workflow development, progress monitoring, and program improvements.
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• Participate in staff meetings, leadership meetings, training, and regular supervision.
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Documentation, Operations & Facility Management

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• Ensure timely completion of case notes, shift reports, medication documentation, ADL checklists, and apartment inspections.
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• Coordinate resident schedules, daily programming, and operational workflows.
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• Maintain a clean, organized, and resident-ready environment through regular inspections and walkthroughs.
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• Oversee supplies, inventory, groceries, and program-related purchases.
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Qualifications

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• Bachelor's or Master's degree in a related field.
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• Minimum of 2 years of experience in behavioral health, addiction treatment, mental health, or a related field.
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• Familiarity with trauma-informed care, family-systems approaches, and recovery-oriented services.
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• Strong written and verbal communication skills.
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• Ability to navigate sensitive conversations with professionalism and empathy.
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• Excellent organizational skills and ability to manage multiple responsibilities.
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• Comfortable working in a fast-paced, collaborative environment.
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• CPR/First Aid certification or willingness to obtain certification.
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Physical Requirements

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• Ability to occasionally lift 20–40 lbs.
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• Ability to stand, walk, and respond quickly during emergencies.
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• Ability to navigate multiple flights of stairs throughout the day.
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• Ability to complete facility rounds and inspections.
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Compensation & Benefits

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• Base Salary: $60,000–$70,000, commensurate with experience.
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• Comprehensive medical, dental, and vision insurance.
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• 401(k) with up to a 3% company match, fully vested after three years.
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• Flexible paid time off.
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• 12 weeks of paid parental leave following one year of service.
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• Collaborative, hands-on work environment.
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• Close-knit, family-owned organizational culture emphasizing teamwork and professional development.
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Work Schedule

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Friday through Tuesday | 7:30 AM–3:30 PM

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This is an opportunity to make a meaningful impact in the lives of young adults while contributing to a supportive, mission-driven organization in New York City.