Customer Care Specialist II (hybrid)

Job Description

Join our MMS Customer Care Small Parts Order Entry team and play a critical role in delivering exceptional customer experiences. You will manage order entry, support customer inquiries, and collaborate across teams to ensure accurate, timely, and compliant order processing.

Main Responsibilities:

• Review, validate, and enter customer orders into ERP systems
• Manage customer inquiries via phone, email, and other channels
• Resolve order issues and collaborate with Sales, Supply Chain, and Logistics
• Process credits, returns, and rebills as needed
• Ensure compliance with FDA, ISO, HIPAA, and company policies
• Manage backorders, allocations, and exception orders
• Meet service levels for accuracy and turnaround time
• Support continuous improvement initiatives and team projects

Qualifications:

• 2+ years of customer service or contact center experience
• High School Diploma or GED required; degree preferred
• ERP experience (SAP or JDE preferred)

Preferred Qualifications:

• Strong communication and problem-solving skills
• High attention to detail and ability to multitask
• Proficiency in Microsoft Office; Salesforce experience preferred

Work Environment:

• On-site role with a minimum of 4 days in office per week
• Flexibility to work overtime and occasional Saturdays as needed
• Work hours 8am -5pm CST Mon-Fri

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

USA TX - San Antonio

Additional Locations

Work Shift