Desktop Support Technician

Job Summary

We are seeking a Desktop Support Technician to provide hands-on support for end-user computing environments. This role is responsible for deploying, configuring, and supporting Windows-based devices, managing hardware assets, and delivering exceptional customer service. The ideal candidate will have experience with device imaging, large-scale deployments, endpoint management tools, and IT service management processes.

Responsibilities

• Image, configure, and deploy Windows desktop and laptop systems for new hires, refreshes, and technology rollouts.

• Provide onsite and remote technical support for hardware, software, and operating system issues.

• Manage and support endpoint devices using SCCM and/or Microsoft Intune.

• Troubleshoot and resolve desktop, laptop, peripheral, and mobile device issues.

• Create, update, and maintain accurate documentation for incidents, requests, and technical procedures.

• Utilize ServiceNow to manage tickets, track incidents, fulfill service requests, and ensure compliance with SLAs.

• Perform hardware installations, upgrades, replacements, and device refresh projects.

• Maintain accurate IT asset inventory records, including tracking, auditing, and lifecycle management of equipment.

• Collaborate with other IT teams to support system upgrades, migrations, and deployment initiatives.

• Provide excellent customer service and communicate technical information effectively to end users.

Required Qualifications

• 2+ years of Desktop Support, IT Support, or End User Support experience.

• Experience imaging and deploying Windows workstations in an enterprise environment.

• Hands-on experience with SCCM and/or Microsoft Intune for device management.

• Experience using ServiceNow or a similar ITSM/ticketing platform.

• Knowledge of hardware troubleshooting, software installation, and Windows operating systems.

• Strong documentation and organizational skills.

• Experience with IT asset management and inventory tracking.

• Excellent customer service, communication, and problem-solving abilities.

Preferred Qualifications

• Experience supporting Microsoft 365 applications and services.

• Familiarity with Active Directory, Azure AD/Entra ID, and group policy administration.

• Experience supporting printers, peripherals, and mobile devices.

• Industry certifications such as CompTIA A+, Microsoft, or ITIL are a plus.

Top Skills

• Windows Imaging & Deployment

• SCCM / Microsoft Intune

• Desktop & End-User Support

• ServiceNow Ticket Management

• Asset Management

• Customer Service & Documentation

Job Type & Location

This is a Contract position based out of Owings Mills, MD.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Owings Mills, MD.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully onsite position in Owings Mills,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.