Office Manager

Office Manager

We're looking for an Office Manager to join our team where you'll lead administrative functions, customer communication, and office operations to support reliable warehouse execution and exceptional customer service. This role oversees office staff, documentation, billing, reporting, KPI review, and issue resolution while partnering closely with warehouse leadership and customer representatives.

As an Office Manager you will:

1. Manage daily office operations, administrative processes, and office staff to ensure timely, accurate, and consistent support for the operation.
2. Coordinate with customer representatives and warehouse management on service needs, operational priorities, reporting, and communication.
3. Review operational reports and KPI performance; identify trends, communicate findings, and support corrective actions.
4. Ensure the accuracy and timeliness of customer documentation, billing inputs records, reports, and related administrative controls.
5. Support customer escalations and issue resolution by coordinating follow-up, documenting actions, and helping drive closure.

What You Bring to the Table:

1. High school diploma or GED.
2. 3+ years of administrative, office operations, customer service, logistics, or distribution experience.
3. 1+ year of experience supervising or leading administrative staff, teams, or processes.
4. Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
5. Demonstrated experience maintaining accurate documentation, reports, billing information, or operational records.

Preferred Requirements:

1. Associate's or bachelor's degree in Business, Logistics, Supply Chain, or a related field.
2. Experience in a third-party logistics (3PL), warehouse, transportation, or distribution environment.
3. Experience using warehouse management systems (WMS), ERP systems, transportation systems, or customer portals.
4. Experience with customer billing, invoicing, chargebacks, or account reconciliation.
5. Experience analyzing operational KPIs and supporting process-improvement initiatives.

Skills for Success:

1. Strong organization, attention to detail, and ability to manage multiple priorities.
2. Clear, professional written and verbal communication with customers and internal teams.
3. Customer-focused problem solving, ownership, and follow-through.
4. Ability to analyze reports, recognize trends, and act on performance data.
5. Collaborative leadership and effective coordination across office and warehouse teams.

About UNIS:

UNIS accelerates logistics success through a powerful, technology-driven Transportation Management System designed to deliver exceptional control, real-time visibility, and scalable adaptability across complex supply chain networks. We are committed to elevating both our people and our operations, continuously pushing toward higher standards of performance and innovation.

As our clients partner with UNIS, the relationship extends far beyond transactional logistics support. We serve as a strategic partner, unlocking a suite of value-added services powered by advanced analytics, intelligent automation, and data-driven insights. By unifying transportation, assets, and information through AI-enabled technology, UNIS helps clients optimize decision-making, enhance operational efficiency, and drive smarter, more resilient supply chains.

Perks & Benefits:

• Competitive health benefits
• Paid time off in accordance with company policy and applicable state requirements
• Leadership and professional development programs
• Opportunities to build AI literacy through hands-on use of intelligent systems and automation that support human, data-driven decision-making.
• Internal growth and career mobility opportunities
• Free luncheons and on-site team events

Use of AI & Technology:

UNIS leverages AI-enabled tools and automation to enhance efficiency, insights, and decision support across our operations. These tools are designed to support human judgment—not replace it. All employment-related decisions, including hiring, performance management, and career development, are made by people, guided by data, experience, and our company values.

Equal Opportunity Employer:

We are proud to be an equal opportunity employer. UNIS promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading third-party logistics. UNIS provides equal employment opportunities (EEO) to all employees and job applicants without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, age, or any other characteristic protected by applicable laws. We are committed to providing a diverse and inclusive workplace for all employees, and we proudly support the Crown Act.

Please note that all applicants are subject to background checks prior to hire, and are required to provide proof of employment eligibility upon hire. The Company may participate in E-Verify, where applicable.