Intake Specialist I

Responsibilities Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn‑around time to get them on Care Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance Provide a high‑level of customer service through one‑call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor Consistently meets monthly performance metrics consisting of starting patients on Care and call handling Requirements Experience in managing a high volume of inbound and outbound calls A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience Ability to articulate case statuses through detailed notes on salesforce Ability to resolve issues over the telephone with eager clients comfortably Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues #J-18808-Ljbffr