Senior Associate, Service Desk

Role Overview The Service Desk team is responsible for delivering exceptional technology support and customer service to employees across Ares Management's global offices. The Senior Engineer, Service Desk serves as a technical leader within the Service Desk function, providing advanced troubleshooting, mentoring junior team members, driving operational excellence, and partnering closely with infrastructure, cybersecurity, workplace technology, and business stakeholders. What You Will Do Provide advanced technical support for hardware, software, mobile devices, collaboration tools, and enterprise applications. Serve as an escalation point within the team for complex incidents and requests. Manage incident resolution activities by diagnosing, troubleshooting, and resolving technology issues impacting business operations. Why It Might Be a Fit Demonstrates strong ownership and accountability. Effectively balances technical expertise with exceptional customer service. Thinks strategically and proactively identifies opportunities for improvement. Requirements Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field 7+ years of experience supporting enterprise technology environments Experience supporting executive users and business-critical technology services Experience working within regulated enterprise environments, preferably within financial services Benefits Comprehensive Medical/Rx, Dental and Vision plans 401(k) program with company match Flexible Savings Accounts (FSA) Healthcare Savings Accounts (HSA) with company contribution Basic and voluntary life insurance Long-Term Disability (LTD) and Short-Term Disability (STD) insurance Employee Assistance Program (EAP) Commuter Benefits plan for parking and transit Access to a world-class medical advisory team Mental health app with coaching, therapy, and psychiatry Mindfulness and wellbeing app Financial wellness benefit with access to a financial advisor New parent leave Reproductive and adoption assistance Emergency backup care Matching gift program Education sponsorship program #J-18808-Ljbffr Ares Management