Inside Sales Account Manager

Job description

Position Summary:
The Inside Sales Account Manager supports the sales process by following up with homeowners regarding previously presented proposals, ensuring a remarkable customer experience, and helping convert opportunities into closed sales. This role serves as a key point of contact for homeowners after the initial appointment, utilizing a structured and process-driven approach to communication, follow-up, and organization. The Inside Sales Account Manager works closely with the Sales, Customer Care, and Production teams to support company goals, maintain accurate customer information, and help provide a seamless experience throughout the customer journey.

The Inside Sales Account Manager follows up with homeowners by phone, email, text message, and other communication channels regarding previously presented proposals to ensure customer satisfaction and maximize sales opportunities. This role builds rapport with homeowners, helps guide them through the decision-making process, responds promptly to inquiries and cancellation requests, and works to retain previously sold projects by addressing concerns and helping resolve issues that could result in cancellations. Additionally, they maintain accurate and complete customer records, schedule appointments, provide administrative support to internal departments as needed, collaborates effectively with team members across the organization, and follow established processes and communication standards.

This position earns an hourly rate plus commission!

What You Offer:
• Knowledge of customer service, sales, and relationship-building principles and practices.
• Proficiency with personal computers and standard business software applications, including the ability to learn new systems and technology quickly.
• Strong verbal and written communication skills, including the ability to effectively understand, speak, read, and write in English.
• Ability to accurately review, interpret, and enter information from written materials and computer screens for extended periods throughout the workday.
• Strong attention to detail with the ability to perform accurate and timely data entry.
• High school diploma or GED preferred, along with at least one year of experience in sales, customer service, account management, or a related field; or an equivalent combination of education and experience demonstrating success in a customer-focused environment.
• Strong organizational skills with the ability to manage multiple priorities, follow established processes, and maintain accurate records.
• Ability to remain in a stationary position for extended periods and occasionally exert up to 10 pounds of force to move or transport objects.

What We Offer:
We offer a competitive benefits package designed to support your health, financial well-being, and work-life balance. This includes $0 deductible and co-pay medical insurance, dental and vision coverage, employer-paid life insurance and short-term disability, a 401(k) plan with up to a 5% match, and a flexible spending account. You'll receive weekly PTO accrual, 9 paid holidays, per diem for overnight travel, and on-the-job training to support your growth and development.