Food Service Manager

General Summary: Food Service Managers partner with the General Manager in the planning, supervising, and managing of operations in the food service area of a FiveStar. They are responsible for communication, merchandising, customer service, food safety, storage, preparation, sanitation, supervision, and training in the food service areas.

Essential Job Duties:

• Proficient in Customer Service Representative responsibilities.
• Partners with management team to ensure FiveStar customer service in the food service area as outlined in company policies and procedures.
• Stay up to date and informed in all health and food safety regulations such as sanitation, storage, rotation, expirations, preparation, cooking, thawing, temperatures, etc.
• Stay up to date and informed in all company policies and procedures regarding food service such as inventory control and ordering, food quality, equipment maintenance and cleaning, accounting procedures, and production guides for food preparation (weights, portions, assembly).
• Follow up with General Managers on communications related to food service such as emails, weekly and monthly specials, and company-wide programs.
• Responsible for merchandising including signage, pricing, freshness, and presentation of products.
• Promote company food service sales promotions.
• Collaborate with General Manager to train and supervise staff in food service responsibilities.

Minimum Qualifications:

• High School Diploma or GED
• Minimum 1 year of food service experience
• Must be at least 18 years old
• Valid Driver’s License Preferred
• Basic Computer Skills
• Knowledge of food-service equipment
• Professional appearance and a positive attitude.
• Ability to work in a fast-paced environment and excellent time management.
• Team player, customer focused, honest, hardworking, and excellent attendance.

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer


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