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Helpdesk Technician

Virtual Vocations Inc

Providing technical end-user support remotely, the full-time Helpdesk Technician will manage user issues via telephone, email, or web chat while ensuring accurate tracking of incidents and calls. Key responsibilities Provide technical support to end-users through various communication channels Perform restorative or maintenance actions to resolve user problems based on standard procedures Accurately track incidents and calls by entering data into the database in a timely manner Required qualifications Bachelor's degree or vocational training in IT-related courses is a plus Minimum of two years of college completed or a Diploma/Certificate course finished Familiarity with PC hardware and software troubleshooting Prior experience in Software Application support is a plus Experience with ticketing systems is a strong advantage

Vacancy posted 2 days ago
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