Bilingual Customer Service Representative

Bilingual CSRCategory: Clerical Call CenterLocation: Little Rock, AR 72211Pay: $16.00 HourlyStatus: OpenDescription:Bilingual CSRDo you enjoy talking with people.Company ProfileElwood StaffingWhat's in it for you?Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:Medical/Vision/Dental/Rx plansHoliday PayTeladoc (online care)Referral Bonus IncentiveWeekly Pay401kAnd More!Bilingual CSR Details:Temp-to-Hire position$ 16.00 / hourFull Time work availableFirst Shift (Monday through Friday from 08:00am to 05:00pm)We are seeking a dedicated and professional Bilingual Customer Service Representative to join our in-office team in a temporary capacity. This role focuses on third-party collections, requiring exceptional communication and negotiation skills in both English and Spanish. You will be responsible for making outbound calls, establishing payment arrangements, and accurately documenting interactions while adhering to industry regulations. Provide clear, concise, and professional communication in both English and Spanish. Perform accurate 10-key data entry (by touch) to update account information and log call details. Maintain meticulous records using Microsoft Windows OS and internal systems.Bilingual CSR Qualifications:Fluency in both English and Spanish, including excellent verbal and written communication skills. Proven experience in a call center environment, preferably with collections responsibilities. Proficient 10-key data entry (by touch) with high accuracy. Strong working knowledge of Microsoft Windows OS. Exceptional negotiation, problem-solving, and active listening abilities. Ability to thrive in a fast-paced, target-driven environment. Strong ethical conduct and adherence to compliance standards Work Environment & Schedule Work Environment: This is an in-office position, ensuring a collaborative and structured setting. Training Schedule (Mandatory): (2 weeks) Monday – Friday, 8:00 AM – 5:00 PM. Post-Training Regular Schedule Monday & Thursday: 8:00 AM – 6:00 PM. Tuesday, Wednesday & Friday: 8:00 AM – 5:00 PM (Total 40 hours per week) Familiarity with call center environment strongly preferred- Excellent customer service skills required- Ability to type well and use a computer is required- Bilingual (fluent in English/Spanish) is preferred.Applicant may be subject to a background checkPre-employment drug screen is required as a condition of employment*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization. Elwood Staffing