Front Desk Agent

Position Front Desk Agent at Westgate River Ranch Resort & Rodeo Pay rate: $16.50/ hour – Use our Daily Pay benefit and get access to your pay as you need it. Responsibilities Manage the guest registration process, including check-in/check-out, computer use, and key issuance. Answer telephone and courtesy calls promptly, professionally, and courteously. Research and provide information on local activities, dining options, and attractions for owners and guests. Share details about the Vacation Interval (VI) program and confirm reservations upon request. Dispatch guest requests to appropriate departments (e.g., maintenance, housekeeping) and follow up to ensure completion. Maintain and update the service request database. Organize and manage operational files and databases, including accurate data entry and filing. Handle petty cash transactions and maintain banking records. Encourage owners and guests to complete the “Your Opinion Counts” (YOC) survey. Perform additional duties as assigned to support daily operations. Qualifications High school diploma, GED, or equivalent experience. Strong attention to detail with excellent organizational skills. Proficient in Microsoft Office and comfortable with general computer operations. Excellent verbal communication skills, both in person and over the phone. Ability to work independently with minimal supervision. Sound judgment and professionalism when interacting with owners, guests, and team members. Basic math skills with experience in inventory and cash handling. Flexible schedule availability, including weekends and holidays. Occasionally lift 10 – 25 pounds with or without reasonable accommodation. Benefits Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Daily Pay benefit Family benefits including pregnancy, parental leave, and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Members (e.g., hotels, cruise, resorts, restaurants, entertainment) Advancement & development opportunities Community Involvement Programs EEO Statement Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email View email address on click.appcast.io with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr