Director, Change Management, Sales Operations & Effectiveness [Remote]

Job Description Summary

Job Description

We are the makers of possible!

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The newly formed Global Sales Operations & Effectiveness organization is leading the transformation of sales capabilities, positioning BD to become the strongest commercial organization in MedTech. Reporting to the VP, Global Sales Enablement, the Director of Change Management is accountable for designing and executing the change and communications strategy that supports global deployment and adoption of commercial tools, processes, and capability building programs across Business Units and Regions. This role has direct visibility to the SVP, Global Sales Operations & Effectiveness and will regularly engage with BU Presidents, Regional Leaders, and Commercial Operations leadership across the enterprise. This leader will build and run an integrated change management engine that accelerates transformation outcomes by aligning stakeholders, equipping leaders, enabling end users, and ensuring clear, consistent communications that create understanding, commitment, and sustained behavior change. 

This individual must have deep expertise and a proven track record in enterprise change management, stakeholder engagement, and executive communications, with demonstrated success in driving adoption across global, matrixed organizations. The role partners closely with BU Commercial Teams, Sales Operations & Effectiveness, BD Excellence, IT, HR, Compliance, Corporate Communications, and Regional/BU leadership to deliver measurable improvements in adoption, process compliance, and sales productivity. This leader is fully accountable for delivering measurable adoption outcomes and ensuring sustained behavior changes stick across global sales organizations. This role drives change across all BD Business Units and every geographic region, requiring sensitivity to cultural differences, local regulatory environments, and regional execution models. 

Responsibilities:

Change Strategy

• Build, own, and drive the global change management strategy aligned to the commercial transformation roadmap (e.g., CRM/SFDC/CPQ enhancements, analytics & commercial intelligence, sales process, enablement programs). 

• Establish a repeatable change management operating model (intake, prioritization, impact assessment, readiness, rollout, reinforcement) that scales across regions and Business Units. 

• Define and track adoption success measures (e.g., usage, proficiency, compliance, sentiment, productivity indicators, sales pipeline impact, revenue impact) and support corrective actions when adoption lags. 

• Proactively identify change risks (e.g., change saturation, regional readiness, training gaps) — build and execute mitigation plans aligned global deployment strategy. 

Change Readiness, Adoption, and Reinforcement

• Lead change impact assessments for each release/program: impacted roles, process changes, risks, training needs, communications plan, readiness gates. 

• Design and execute rollout plans that balance global standards with local/regional needs. 

• Implement reinforcement mechanisms: office hours, community forums, in-workflow guidance, recognition, feedback-to-fix cycles, and adoption scorecards. 

• Drive continuous improvement by synthesizing field feedback and usage analytics into prioritized enhancements with product owners and system teams. 

• Establish dashboards and reporting for change outcomes (adoption, proficiency, user experience, compliance, productivity) with clear leading/lagging indicators. 

• Partner with Sales Intelligence and BU/Region teams to connect adoption signals to business outcomes (e.g., pipeline health, forecast quality, cycle time, rep productivity). 

• Leverage AI-driven insights, digital adoption platforms, and usage analytics to accelerate behavior change and scale reinforcement globally. 

Executive Communications

• Partner with Corporate Communications to shape and execute clear, consistent Chief Revenue Office related change narratives and strategies across global audiences.related change narratives 

• Develop and maintain the integrated transformation narrative spanning process rigor, technology evolution, training enhancements, and new commercial programs: the why, what, what’s changing, and what’s in it for me for leaders, managers, and sellers. 

• Create concise, executive-ready communications in support of global deployment (e.g., talking points, leadership emails, town hall scripts, stakeholder briefings, decision memos, other related collateral). 

• Translate complex transformation content into clear and actionable guidance for different audiences, and ensure consistent messaging across commercial teams globally, partnering with Corporate/Regional Communications as needed. 

• Align communications with Change Management partners in relevant functions, business units or regions, cascading appropriate information & campaigns. 

Stakeholder Engagement & Enablement

• Identify, map and engage key stakeholders required to execute the global change strategy  

• Success requires influencing without authority across global Sales, Marketing, IT, Operations, HR and Compliance teams. 

• Create and run a change champion network (regional super users, BU advocates) to localize rollout, accelerate feedback loops, and reinforce adoption. 

• Partner with Sales Enablement, Sales Intelligence, and Commercial Technology leaders and teams to ensure training, reinforcement, and manager coaching motions support the desired behavior change. 

• Equip frontline leaders with manager-ready tools (e.g., toolkits, coaching guides, FAQs, objection handling, reinforcement cadences) to sustain adoption. 

• Work closely with BDE Excellence and other cross functional partners to ensure integrated strategies are executed flawlessly across Businesses / Regions. 

Qualifications

• 8+ years of progressive experience in change management, communications, transformation enablement, or related roles within complex, global organizations. 

• Proven track record leading global change programs with measurable adoption outcomes across enterprise technology/process implementations. 

• Demonstrated expertise in change frameworks and practices, stakeholder management, readiness, and reinforcement. 

• Exceptional executive communication skills: clear, direct, and concise in both written and verbal formats. 

• Strong ability to translate complex process/technology changes into simple, actionable messaging tailored to different audiences. 

• Experience partnering with Sales, Marketing, Sales Ops/RevOps, Sales Enablement, Analytics, and IT teams to drive adoption of commercial tools and processes. 

• Experience operating in regulated environments with sensitivity to privacy/security and governance expectations (e.g., GDPR/HIPAA considerations). 

• Education: Bachelor’s degree required; advanced degree preferred. 

• Change management credential(s) from a recognized organization (e.g., PROSCI, ACMP, Kotter)  

Desired Skills and Experience

• Experience supporting commercial transformations involving CRM (e.g., Salesforce), CPQ, analytics/BI, data infrastructure, and/or workflow tools. 

• Experience working with and or directly supporting commercial teams. 

• Familiarity with adoption measurement approaches (usage telemetry, proficiency assessments, sentiment analysis, change saturation). 

• Experience building change champion networks and manager enablement programs for global sales audiences. 

• Global experience working across cultures/time zones; experience living abroad is a plus. 

• Strong facilitation skills for executive forums, workshops, and cross-functional working sessions. 

• Willingness to travel domestically and internationally as required, up to 50% 

Leadership Attributes

• Strategic problem solver with a growth mindset and passion for flawless execution.  

• Entrepreneurial attitude with the ability to drive new programs and initiatives with limited direction.  

• Dynamic and engaging presence with the ability to build trust, motivate others, and operate with strong personal integrity  

• Clear, concise executive communicator, both verbal and written.  

• High adaptability and comfort with ambiguity; energized by change and able to quickly ramp up in new areas  

• High accountability and ownership; delivers on commitments and acts with integrity  

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: 

• Annual Bonus 

• Potential Discretionary LTI Bonus

Health and Well-being Benefits  

• Medical coverage  

• Health Savings Accounts  

• Flexible Spending Accounts  

• Dental coverage  

• Vision coverage  

• Hospital Care Insurance  

• Critical Illness Insurance  

• Accidental Injury Insurance  

• Life and AD&D insurance  

• Short-term disability coverage  

• Long-term disability insurance  

• Long-term care with life insurance  

Other Well-being Resources  

• Anxiety management program  

• Wellness incentives  

• Sleep improvement program  

• Diabetes management program  

• Virtual physical therapy  

• Emotional/mental health support programs  

• Weight management programs  

• Gastrointestinal health program  

• Substance use management program  

• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit  

Retirement and Financial Well-being  

• BD 401(k) Plan  

• BD Deferred Compensation and Restoration Plan  

• 529 College Savings Plan  

• Financial counseling  

• Baxter Credit Union (BCU)  

• Daily Pay  

• College financial aid and application guidance  

Life Balance Programs  

• Paid time off (PTO), including all required State leaves  

• Educational assistance/tuition reimbursement  

• MetLife Legal Plan  

• Group auto and home insurance  

• Pet insurance  

• Commuter benefits  

• Discounts on products and services  

• Academic Achievement Scholarship  

• Service Recognition Awards  

• Employer matching donation  

• Workplace accommodations  

Other Life Balance Programs  

• Adoption assistance  

• Backup day care and eldercare  

• Support for neurodivergent adults, children, and caregivers  

• Caregiving assistance for elderly and special needs individuals  

• Employee Assistance Program (EAP)  

• Paid Parental Leave  

• Support for fertility, birthing, postpartum, and age-related hormonal changes  

Leave Programs  

• Bereavement leaves  

• Military leave  

• Personal leave  

• Family and Medical Leave (FML)  

• Jury and Witness Duty Leave 

Required Skills

Optional Skills

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information