Director of Operations

Director of OperationsTensec is moving from three markets to many, and the operational backbone that holds this together needs to be built now — by someone who understands all of the moving parts at once. As Director of Operations, you will own the infrastructure that lets Tensec scale without breaking: the treasury backend that powers real-time money movement, the AI-assisted compliance and onboarding flows, the US market buildout, and the cross-functional operational machine that keeps every corridor running on time and on spec.This is not a process-management or project-coordination role. You will be the first point of contact for day-to-day operational, legal, and cross-functional questions from the COO, CPO, and senior managers. You own the operational capability — not just the reporting layer above it.What You'll DoOperational Leadership: Serve as the first point of contact for day-to-day operational and cross-functional questions from the COO, CPO, and senior management teams; own the COO-level operational machine.Advise the product team on operational and legal requirements for the client onboarding experience; coordinate legal review of onboarding flows and ensure the backend operations organization can deliver what the frontend promisesEnsure the operations organization provides the support the PMO function requires to execute cross-functional initiativesAs Tensec's operations become increasingly AI-assisted, ensure the operational tools your teams rely on are deployed responsibly and that AI-generated outputs are used appropriately across client-facing and internal workflowsTreasury Backend Infrastructure: Build the proprietary orchestration layer that sits above Tensec's existing vendor infrastructure, giving Tensec the flexibility to operate across any rail and in any market on its own termsManage and expand the vendor network, including existing infrastructure partners powering Asia and EU corridors; evaluate, negotiate, and onboard new partners as Tensec enters additional marketsWork with engineering and product to develop and continuously improve the orchestration technology that makes Tensec's treasury function intelligent, automated, and scalable across all corridorsAdvise on the requirements for the risk framework governing treasury operations, ensuring the infrastructure you build is designed to support risk program ownership rather than replace itUS Market Buildout: Own the operational and legal groundwork for existing licenses and partnerships, and US market entry, targeted for H2 2026; identify and manage the regulatory, banking, and operational dependencies that make a US launch clean and defensibleMonitor and advise on the AI governance requirements that will apply to Tensec's US operations and ensure US market entry accounts for emerging AI transparency and accountability obligationsBuild and maintain operational dashboards, playbooks, and escalation paths that give leadership real-time visibility into cross-market operational healthServe as the internal resource for People & HR matters across all three jurisdictions in coordination with the COOWhat We're Looking For8+ years in operations, treasury operations, or financial infrastructure roles — preferably in fintech, payments, or a regulated financial services company operating across multiple jurisdictionsA builder mindset: you think about what the function looks like at ten times the current complexity before you design it for todayIntellectually honest and relentlessly curious; comfortable becoming the expert fastest and bringing others along with youHigh agency — you take ownership of outcomes, not just tasks; when something is unclear, you clarify it; when something is broken, you fix itComfortable with multi-jurisdictional operations: trade finance structures, AI-governed treasury systems, and cross-border regulatory complexity are familiar territoryFluent in English; Spanish or Portuguese a meaningful plus given our Brazil and Mexico operationsBased in New York, NY or Miami, FL; ability to travelExperience at a cross-border payments company, FX platform, or trade finance firm with operations in Latin AmericaFamiliarity with AI compliance review tools, treasury automation platforms, or orchestration infrastructure in financial servicesExposure to US financial licensing, MSB registration, or state-level money transmitter requirementsTo Thrive in This Role, You Have:Genuine fluency in how cross-border trade, treasury, and FX infrastructure actually work — not just what the pitch deck saysHigh agency — when something is unclear or broken across operations, you fix it without waiting for a playbook; you own outcomes, not job descriptionsA systems thinker who designs for scale: you think about what the operational machine looks like at ten times complexity before building it for todayWhat You'll LearnHow to build a cross-border FX and treasury infrastructure that runs across multiple jurisdictions, rails, and regulatory environments simultaneouslyHow AI is reshaping treasury automation, compliance review, and operational decision-making in regulated financial services — from the inside of a company building itWhat it looks like to build a company's operational backbone from the ground up — across the US, Brazil, and Mexico — with real ownership and real stakesBenefits and PerksThe expected salary range for this role is $170,000–$190,000 for candidates based in Miami, and $190,000–$215,000 for candidates based in the Bay Area. Actual compensation will depend on experience, skills, qualifications, and location.EquityMedical, dental and vision15 days paid time offLearning and development budgetAdditional DisclaimersTensec is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.Tensec is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people of all backgrounds and identities to apply. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e., she/her, he/him, they/them).We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please let your recruiter know if you require an accommodation during the application or interview process.