Senior Manager Lab Support

Senior Manager, Lab Operations Support

Location: Marlborough, MA (Primary) with oversight of Hayward, CA

About the Opportunity

Meadowhawk Biolabs is a rapidly growing contract research organization (CRO) with operations in the greater Boston and San Francisco Bay Area. We are seeking a highly motivated and experienced Senior Manager, Lab Operations Support (LOS) to join our Operations team and play a critical role in supporting our laboratory environment.

This position is responsible for ensuring that our laboratories operate efficiently, safely, and without disruption - enabling our scientific teams to focus on delivering high-quality research. This is a hands-on leadership role that combines team management, operational execution, and process improvement in a fast-paced, collaborative environment.

Key Roles and Responsibilities

Lab Operations Leadership

• Lead and manage Lab Operations Support staff in Marlborough, MA
• Provide functional oversight and coordination for Hayward, CA LOS personnel
• Establish priorities, workflows, and service expectations aligned with scientific teams
• Develop team capabilities and drive continuous improvement
• Foster a strong service-oriented culture focused on enabling laboratory productivity

Materials Management, Shipping & Logistics

• Oversee receiving, tracking, and distribution of samples, compounds, and supplies
• Oversee the return and/or disposition of samples and compounds Ensure proper storage, organization, and handling of laboratory materials
• Manage domestic shipping operations (UPS, FedEx, courier) and ensure compliance
• Coordinate shipment readiness and communication with internal stakeholders
• Maintain shipping supplies and operational readiness
• Coordinate with Procurement for order status, issue resolution, and receipt verification
• Ensure packing slips are documented and reconciled with Finance

Inventory & Operational Systems

• Own and maintain inventory tracking systems and processes
• Develop and improve operational tracking tools (e.g., Smartsheet, Zoho Creator, or similar platforms)
• Generate reports and provide visibility into inventory and operational metrics
• Ensure consistency and accuracy of inventory practices across sites

Waste Management & EH&S Support

• Manage day-to-day waste operations in Marlborough, MA, including coordination with external vendors
• Support waste profile setup, scheduling, and documentation
• Ensure proper handling and tracking of biowaste and solvent waste
• Maintain PPE inventory and availability across labs
• Coordinate with third-party EH&S consultants
• Support waste management practices in Hayward, CA

Equipment & Operational Support

• Oversee logging and tracking of new equipment
• Coordinate maintenance and calibration scheduling (metrology)
• Manage and administer environmental monitoring systems (e.g., Oceasoft)
• Support service lines in maintaining equipment readiness

Operational Readiness & Incident Support

• Ensure laboratories are fully operational (materials, supplies, equipment)
• Participate in escalation support for operational incidents (e.g., freezer alarms)
• Take ownership of operational issues through resolution, coordinating across teams as needed
• Drive consistency in operational practices across sites

Facilities Coordination

• Coordinate routine facilities-related activities (janitorial services, minor repairs, vendor access)
• Serve as a coordination point for day-to-day facility needs
• Escalate major facilities issues and capital projects to senior leadership

Minimum Education and Qualifications

• Bachelor's degree in life sciences, operations, or related field
• 8+ years of experience in lab operations, logistics, or related functions
• Prior experience managing or leading teams
• Experience working in laboratory or regulated environments preferred

Skills and Experience

• Strong service-oriented mindset with a focus on supporting internal teams
• Demonstrated ability to prioritize internal customer needs and deliver responsive, solution-oriented support
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and cross-functional coordination skills
• Experience with shipping processes (domestic required; international a plus)
• Familiarity with inventory or operational tracking systems (Smartsheet, Zoho, or similar)
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)

Personal Attributes

• Highly collaborative and team-oriented with a service mindset
• Proactive, responsive, and solutions-focused
• Strong sense of ownership and accountability
• Adaptable and comfortable working in a dynamic environment
• Committed to continuous improvement

Why This Role Matters

This role sits at the center of our laboratory operations, and the person in it will have real visibility and real impact. You'll start close to the work — learning the details, building trust, and establishing a foundation — then grow your scope as the team and the organization expand. For someone who thrives on operational challenge, takes pride in enabling scientific teams, and wants to build a career rather than just fill a role, this is the right place to do it.

Compensation: The target base salary for this position is between $95,750- $126,000 per year. The specific rate for this position may vary and will be based upon factors including, but not limited to the individual's experience, education, and skills. In addition to wages, Meadowhawk Biolabs provides a full benefits package upon hire date.

About Meadowhawk Biolabs

Meadowhawk Biolabs is a well-funded CRO founded by industry veterans over 4 years ago with operations in Boston and San Francisco, delivering high-quality data and exceptional client service. Driven by a set of clear company values, Meadowhawk Biolabs seeks to make a difference and be the partner of choice with its pharmaceutical and biotech clients in their quest to bring new therapeutics and treatments to market. We seek to provide our clients with the highest quality data with fast turnround time and unrivaled client service while maintaining a focus upon technology, scientific and operational innovation.

At Meadowhawk Biolabs, our ultimate success is dependent upon building the best possible team of employees. We seek to create an environment where we celebrate our differences and value the power of diversity among our employees. We embrace cultural, social, cognitive, and professional diversity because we understand that ultimately our success is enabled by working together.