Technical Business Analyst

Summary
• Production Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordination.
• Analyze complex business needs and processes, document detailed requirements,assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry research.
• Lead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectations.
• Design and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectives.
• Communicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as needed.

Qualifications

• 12+ years' experience as a Business Analyst, Product Analyst, Technical Analyst,Systems Analyst, or similar role; experience in P&C billing, payments, policyintegration, or finance systems preferred.
• Proven ability to write clear requirements, user stories, and acceptance criteria.
• Experience supporting cross functional delivery with engineering and operations(requirements to deployment).
• Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools).
• Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levels.
• Familiarity with Agile practices and backlog management.

Preferred qualifications

1. Experience with legacy system rationalization, migration planning, or integration mapping.
2. Knowledge of insurance billing platforms (e.g., Majesco) or payments integrations (OneInc, CollectOne, Adyen).