Human Resource Manager

Human Resources Manager

TCA Health, a Federally Qualified Health Center located on Chicago's far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland's underserved communities for over 50 years! The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago's leading Federally Qualified Healthcare Centers. TCA VALUES TCA C.A.R.E.S.

• Compassion: We are kind, considerate, and caring.
• Accountability: We take ownership for each person's experiences.
• Respect: We treat each person with dignity.
• Excellence: We seek the highest level of performance in all we do.
• Service: We deliver high-quality services and access to care that uplifts our communities.

POSITION SUMMARY

The HR Manager is responsible for the day-to-day coordination and management of the HR Department and providing support for management and employees of the organization in the areas of Recruitment; Hiring & Onboarding; Record-keeping, Credentialing; HR Reporting; Benefits Administration; Employee Communications & Recognition; Employee Relations; Time & Attendance; Leave Administration; Payroll, Compensation & Performance Management; and Disciplinary and Termination actions.

KEY ACCOUNTABILITIES

New Hire/Onboarding

• Creates, updates, and completes New Hire Checklist and Employee Files, both hard copy and electronic.
• Facilitates the Credentialing process (see section below).
• Distributes "Welcome" communications, onboarding, and information requests to new hires.
• Prepares and distributes New Hire Notices.
• Coordinates Pre-Hire Drug Screens, Titers & Physicals for clinical staff and oversees communication of results.
• Prepares onboarding schedules (coordinates with Hiring Manager), packets and coordinates locations and meeting set up where needed.
• Conducts HR onboarding for new hires and ensures completion of new hire packet with employee.
• Ensures completion of Mandated Reporter Training.
• Trains new hires on Payroll system access and use.
• Updates Org Chart and Staff Directory

Recordkeeping, Credentialing & Reporting

• Establishes standard set-up for employee filing, both electronic and any hard copy files needed (minimal) and keeps files up to date.
• Supports the credentialing process for providers and other licensed staff by working with the Credentialing vendor to notify and follow up with employees for whom credentialing is required; and ensures organization properly maintains all required documentation.
• Runs and analyzes HR and Payroll reporting from ADP as requested.

Employee Communications and Recognition

• Communicates new and updated employment-related policies.
• Updates the Employee Handbook.
• Creates and maintains the employee recognition program.
• Coordinates publication of the monthly employee newsletter.
• Determines documentation to be uploaded to staff and supervisor folders.

Employee Relations

• Answers employee questions regarding policies and other issues.
• Resolves conflicts between staff and staff/supervisors.
• Conducts intake for employee grievances and complaints.
• Conducts workplace investigations.
• Advises Supervisors on appropriate handling of employee issues and disciplinary situations.

Attendance & Leave of Absence Administration

• Monitors attendance and approvals for PTO in the system.
• Handles attendance related disciplinary issues and documentation.
• Ensures set up of appropriate level of accruals for PTO, CME-PTO and Leave banks.
• Handles intake, administration, approvals, disposition and tracking of LOA/Extended Leave requests.
• Handles administration and approvals for Military Leaves, Jury Duty, and Bereavement requests.

Benefits Administration

• Prepares annual benefits census.
• Prepares documentation needed for discrimination testing needed for insurance and retirement plans.
• Enters enrollments, qualifying events, and terminations into the various insurance sites.
• Administers enrollment and terminations for the 401(k) plan in the system and coordinates payroll adjustments in conjunction with the Payroll Coordinator.
• Sends termination notifications to COBRA vendor and coordinates terminations on the insurance sites.
• Handles benefit questions from staff.
• Coordinates open enrollment process and communication.

Payroll & Compensation Administration

• Verifies payroll bi-weekly.
• Oversees processing and entry of Compensation changes.

Performance Management

• Communicates schedule and coordinates training for supervisors.
• Communicates rollout information, annually
• Monitors deadline compliance for submission of signed forms.
• Coordinates Employee Recognition programs.

Termination

• Ensures approvals in place for involuntary terminations.
• Processes resignations and documentation.
• Reviews file and documentation to prepare for unemployment response, if needed.
• Prepares separation paperwork for exit meetings.
• Conducts Exit Interviews for voluntary terminations.
• Processes offboarding in systems.

EDUCATION/EXPERIENCE

Bachelor's degree in human resources related field strongly preferred. Five (5)+ years of progressively responsible experience in HR; 3+ years of HR experience in a healthcare environment, 2+ years of HR Management experience. FQHC experience a plus.

PERFORMANCE REQUIREMENTS

Knowledge:

• Thorough understanding of Human Resources management and compliance in a healthcare practice environment (prior FQHC experience a plus).
• Knowledge of HR information, benefits, and payroll systems.

Skills:

• Exceptional written and verbal communication skills.
• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to manage Human Resources in a healthcare practice.
• Skill in organizing work, delegating and achieving goals and objectives
• Skill in establishing and maintaining effective working relationships with colleagues, physicians, management staff and patients.
• Excellent interpersonal skills, as well as critical thinking skills, the ability to handle stressful situations, the capacity to function independently and the ability to document meticulously.
• Strong process improvement skills and ability to understand clinic functions and department interactions.
• Proficient with office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook and HR information, payroll, and benefit systems.

Abilities:

• Ability to lead others through adherence to organizational standards of practice, communication and cooperation and a commitment to instilling TCA Health's mission and vision in staff.
• Ability to identify and implement opportunities for process improvement and implementation.
• Ability to manage and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.
• Ability to make difficult decisions.
• Willingness to work flexible hours in order to meet the organization's needs/demands.

PHYSICAL REQUIREMENTS

• Seeing: Must be able to read head written and printed material, as well as use computer, fax machine, Xerox machine and other medical equipment in accordance with specialty.
• Hearing: Must be able to hear well enough to communicate with coworkers and others. Good hearing is necessary to receive detailed information through oral communication and to make fine discriminations in sound.
• Sitting: Must be able to sit for the majority of the work shift while answering telephone and communicating with others.
• Standing/Walking/Mobility: Must be