Senior Director Customer Strategy

Senior Director Customer Strategy

Location: Tempe, AZ, US

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Summary

The Senior Director of Customer Strategy provides strategic and organizational leadership for Strategic Energy Management, Customer Programs, and Economic Development, with a primary focus on SRP's commercial and industrial customers. The role anticipates evolving customer and market needs, shapes strategies and solutions that create customer value while advancing SRP's long-term objectives, and provides leadership and guidance across these areas. The Senior Director builds alignment across the organization on complex customer and business opportunities and leads and develops a high-performing organization, strengthening leadership capability, succession planning, culture, engagement, and accountability.

What You'll Do

Set strategic direction for Strategic Energy Management and SRP's commercial and industrial customer segment, anticipating evolving customer needs, market conditions, technology, and industry trends and translating them into strategies and priorities that advance SRP's long-term objectives and support customers' evolving business needs.

Provide strategic leadership for Customer Programs, advancing a portfolio of customer energy solutions that responds to evolving customer needs, energy technologies, and business priorities, while partnering across SRP to align areas of shared strategy.

Provide leadership and guidance for Economic Development, supporting strategic priorities and enterprise alignment while empowering effective leadership of the function.

Build alignment around complex customer opportunities and challenges, bringing together capabilities across SRP to develop integrated solutions and inform broader business decisions.

Lead and develop a high-performing leadership team and organization, strengthening leadership capability, culture, engagement, accountability, talent development, and succession planning.

Provide strategic oversight of organizational priorities, resources, and performance, balancing customer value, business and financial considerations, risk, and organizational capacity while driving innovation, continuous improvement, and measurable outcomes.

Serve as a strategic advisor and senior representative on significant commercial and industrial customer matters, bringing customer and market insights to executive decision-making and cultivating relationships that advance SRP's business, customer, and community objectives.

Education

A bachelor's degree relevant to the assignment from an accredited institution is required.

Experience

Minimum 15 years of relevant experience required.

Additional Requirements and Qualifications

Travel to SRP field and office locations in the Phoenix metro area is required based on business and operational needs. This leadership role is eligible for a hybrid work arrangement, which requires at least two days onsite (office or worksite) per workweek. Director-level and above positions are generally expected to maintain a greater on-site presence to fulfill leadership responsibilities. A consistent on-site presence is essential to support executive collaboration, leadership visibility, team engagement, key meetings, and critical organizational initiatives. In-office requirements are driven by business and operational needs and may vary over time. Hybrid Workplace SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law. Work Authorization All candidates must be legally authorized to work in the United States. Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.