Account Manager-Strategic Accounts

Account Manager-Strategic Accounts

The Account Manager for Strategic Accounts is responsible for developing and expanding long-term relationships with CBTS's most strategic enterprise customers. This role plays a critical part in CBTS's evolved client engagement model, focused on deepening client partnerships, uncovering new revenue opportunities, and expanding adoption of CBTS's full services portfolio.

The SADR acts as a trusted advisor, working closely with clients to understand their strategic planning initiatives and aligning CBTS solutions to business and technology objectives. This position collaborates closely with sales, delivery, and technical teams to drive new business growth and ensure account success.

Key Responsibilities

• Develop and maintain strong, long-term relationships with strategic enterprise clients, serving as a primary point of contact and trusted advisor
• Demonstrate deep knowledge of CBTS solutions and influence customer opportunities that drive revenue growth and account expansion
• Identify, develop, and advance new business opportunities within assigned strategic accounts
• Support revenue growth by partnering with account and services sales teams throughout the CBTS sales and pre-sales process
• Participate in customer discovery and strategic planning discussions to understand and influence business technology objectives and requirements
• Drive business development activities to support pre-sales efforts, including identifying, scoping, and proposing services engagements
• Collaborate with CBTS account teams and internal stakeholders to develop and execute business-aligned technology strategies for selected customers
• Oversee and support engagement of CBTS delivery resources, providing leadership and coordination in partnership with Client Care Managers (CCMs)
• Prepare client project mapping, insights, and monthly reporting presentations for internal sales teams and customer-facing technical QBRs
• Maintain ownership of account growth initiatives, including strategic solution adoption and service expansion
• Adhere to CBTS sales processes, methodologies, and governance on all opportunity pursuits
• Maintain ongoing proficiency in CBTS service offerings, value propositions, and relevant case studies

Required Skills & Experience

• Minimum 10 years of experience in Sales, Sales Engineering, Solution Architecture, Business Development, or a related client-facing role
• Experience working within a consulting or professional services model, integrating sales, delivery, and technical teams
• Broad technical aptitude with the ability to span development, cloud, data, networking, and security concepts
• Strong understanding of enterprise IT environments, digital transformation initiatives, cloud platforms, AI, and hybrid delivery models
• Proven experience developing and managing strategic enterprise client relationships
• Exceptional communication skills, including executive-level presentation and complex negotiation experience
• Ability to understand customer business needs and articulate the value of CBTS products and services
• Experience collaborating cross-functionally with sales, technical, delivery, and recruiting teams

Education

• Bachelor's degree from an accredited four-year college or university, or equivalent experience