CWR-Customer Service Rep I

Our client, a leading organization in the logistics and customer service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting customer interactions and operational coordination. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: CWR-Customer Service Rep I

Location: Ontario, CA

Pay Range: $18.00 per hour 

Shift: 9am-5:30pm, Monday, Tuesday, Wednesday, Friday. Off Thursday & Sunday

What's the Job?

• Assist customers and business partners via telephone and email to ensure satisfaction
• Handle customer complaints in a calm, professional manner to resolve issues effectively
• Diagnose, assess, and resolve problems or issues related to deliveries and services
• Monitor progress of delivery routes to ensure timely and accurate service
• Process changes or cancellations to delivery orders and assist with driver check-ins

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
• High school diploma or equivalent
• 1-year related experience, preferably within a call center environment
• Must be Bilingual (Spanish)
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment
• Potential for career growth within the organization
• Engagement in meaningful work supporting customer satisfaction
• Development of valuable skills in customer service and operational coordination
• Be part of a company committed to diversity and inclusion

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.