Support Services Assistant - General

This is a 12-month limited term position, which may be extended up to 24 months or become a permanent position.

Do you enjoy working in a fast-paced remote centered environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic Support Services Assistant (General) with experience composing and typing letters, notes, and memos as well as communicating and interacting effectively in a professional, tactful, respectful manner with individuals from varied experiences, perspectives and backgrounds.


If this is you, then CDI may be the employer for you!


Under the supervision of the Chief of the Office Insurance Diversity and Innovation (Exempt), and guidance from the designated employee, the Support Services Assistant General (SSA) or incumbent, provides reasonable accommodation support associated with work-related activities to assist a designated employee with physical disabilities in performing necessary job assignments. The SSA is responsible for effectively assisting the employee who has limited use of their hands with duties which include but are not limited to; writing notes and typing out documents and emails, while the designated employee dictates; assisting the designated employee in scrolling, mousing, editing, formatting, and organizing documents, and entering information in search engines or online information databases to assist with finding information that the employee is researching as part of their assigned duties and responsibilities.


Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website ( ).

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You will find additional information about the job in the Duty Statement .

Working Conditions

• The incumbent must be able to work in a high-rise building.
• The incumbent may telework in accordance with CDI's Telework Policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.
• Due to the nature and operational needs of the position, it may be required to work outside of normal business hours.
  
• Remain at a workstation for extended periods while utilizing a personal computer and other office equipment with or without accommodation.
• Ability to transport documents and/or equipment up to 40 lbs., i.e. laptop computers and related equipment.
• Ability to load luggage or other personal items weighing up to 25 lbs. into vehicles or airplane overhead compartments.
• Ability to set up laptop with input devices, and connect to an in-place monitor during in office work.
• Some travel is required within and/or outside the state of California via private or public transportation (i.e., automobile, airplane, etc.). The SSA will be responsible for assisting the designated employee with picking up work equipment and materials from the office and transporting various items for travel, including but not limited to a laptop, files or other work materials and/or personal items for overnight travel, etc.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• SUPPORT SERVICES ASSISTANT (GENERAL)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-529614


Position #(s):
413-121-1432-901

Working Title:
Support Services Assistant - General


Classification:
SUPPORT SERVICES ASSISTANT (GENERAL) $3,326.00 - $4,164.00 A
$3,551.00 - $4,441.00 B
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
12 Month Limited Term, Intermittent - 1500 Hours


Department Information
The CDI is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state's consumers by fairly regulating the insurance industry. With annual direct premiums of $340 billion, California is the largest insurance market in the United States and the fourth largest insurance market in the world.


Nearly 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 425,000 agents, brokers, adjusters, and business entities.


EXECUTIVE OPERATIONS
OFFICE OF INSURANCE DIVERSITY AND INNOVATION
INSURANCE INNOVATION PROGRAM


Department Website:


Special Requirements
Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.

• Exam list eligibility - refer to exam link below.
• Transfer eligibility, if applicable, for current/former civil service employees
• Statement of Qualifications
• Resume

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/10/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Department of Insurance
CDI Jobs Inquiries
Attn: Classification & Consultation Unit
Human Resources Management Division
300 Capitol Mall, 13th Floor
Sacramento , CA 95814


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Department of Insurance
CDI Jobs Inquiries
Classification & Consultation Unit
Human Resources Management Division
300 Capitol Mall, 13th Floor
Sacramento , CA 95814


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Instructions may be found in the Statement of Qualifications Section of this job posting.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate and interact effectively in a professional, tactful, respectful manner with individuals from varied experiences, perspectives and backgrounds, by telephone, email and other technologies as well as in-person
• Ability to type proficiently at a speed of at least 40 words per minute (WPM) from dictated material as well as ordinary manuscript or printed or typewritten materials.
• Willingness to learn.
• Knowledge of reference materials and local resource materials developed for this use.
• Ability to compose and type letters, notes, and memos, while ensuring the timely completion of assignments.
• Ability to engage collaboratively in a team environment
• Ability to follow approved Departmental policies and procedures.

Benefits

• Flexible work hours
• Remote work options
• Medical Benefits - including health, dental, and vision insurance
• Employee Wellness Program
• Employee Assistance Program
• On the Job Training
• Career Services Program
• Recognition Program
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401 (k), 457)
• Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

Benefit information can be found on the CalHR website and the CalPERS website.



Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website:
Human Resources Contact:
Classification & Consultation Unit
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Examination Information


Step 1 - If you have not taken the Support Services Assistant (General) examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.


Support Services Assistant (General): Exam Bulletin


Step 2 - Submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.


Statement of Qualifications


A Statement of Qualifications (SOQ) is required with your application. A SOQ is a narrative description of how your training, experience, and education qualifies you for the position. Include the title, "Statement of Qualifications" at the top of the first page. The SOQ must be 11-point Arial font, single-spaced, and no more than two pages. Writing that exceeds this page limit will not be scored. The SOQ should provide specific details and examples that clearly demonstrate your qualifications. SOQs will be evaluated based on the content and writing ability, using standardized rating criteria. Competitive applicants will be invited to attend an interview.

Applicants who do not submit a completed SOQ will not be considered. Please write your SOQ to address the following:

Question 1. Describe your work experience in providing dictation and/or transcription services in settings involving individuals with diverse communication needs.

Question 2. Describe a situation where you adapted your communication style to meet the needs of the audience. What adjustments did you make and what was the outcome?


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.