Front Office Coordinator

Front Office Coordinator

Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions. Our services span adolescent and adult psychiatry, medication management, and psychotherapy. At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and investing in our employees through ongoing opportunities for learning and growth.

The Front Office Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-in, check-out, appointment scheduling, verification of benefits, copay and cash collection, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings.

Key Responsibilities

• Patient Check-In and Intake
• Greet patients professionally and create a welcoming front office experience
• Upload and verify demographic information
• Manage new patient intake forms and questionnaires
• Ensure required documentation is completed prior to visits
• Check-Out and Financial Collection
• Collect copays and cash payments at time of service
• Review balances and provide receipts as needed
• Schedule follow-up appointments at check-out
• Scheduling and Patient Communication
• Confirm upcoming appointments via outbound calls or messaging
• Contact patients on waitlists to fill open provider slots
• Answer incoming calls and respond to voicemails in a timely manner
• Route patient questions or messages appropriately
• Insurance and Benefits
• Verify patient insurance benefits prior to visits
• Identify eligibility issues and escalate as needed
• EHR and Administrative Support
• Manage unreviewed documents within eCW
• Handle fax intake, routing, and documentation
• Maintain accurate and up-to-date patient records
• Operational Support
• Maintain front desk organization and workflow efficiency
• Support clinic operations during high-volume periods
• Float to other clinic locations when coverage is required
• Collaborate with clinical and administrative staff as needed

Skills and Qualifications

• Prior experience in a medical or behavioral health office
• Strong customer service and interpersonal skills
• Clear verbal and written communication
• Comfort handling high call volume and patient traffic
• Ability to multitask without sacrificing accuracy
• Proficient with computers and EHR systems
• Professional demeanor with patients, providers, and leadership

Education and Experience

• High School Diploma required. College or college-equivalent education is preferred.
• Minimum 1 year experience in a medical, behavioral health, or outpatient clinic front office setting strongly preferred
• Demonstrated experience with patient check-in and check-out, copay or cash collection, and appointment scheduling
• Experience verifying insurance benefits and handling intake documentation preferred
• Prior use of an electronic health record system required; eCW experience strongly preferred
• BLS/CPR Certification (Preferred but not required).

Compensation and Benefits

• PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
• Hourly Rate - $23.50

Compensation: $23.00 - $24.00 per hour