Field Application Engineer

Field Application EngineerSan Jose, California, United StatesAbout the Job Field Application EngineerRole Summary: Responsible for supporting the adoption and deployment of company's cutting-edge CXL-based computational memory solutions. Major responsibilities include engaging with customers and partners to understand their technical requirements and ensuring seamless integration and exceptional performance of company's products.Key Responsibilities:Customer/Partner Engagement CPU and Server Validation Process managementServe as the primary technical contact for customers, developing and executing comprehensive device validation plans for company's CXL computational memory solutions.Collaborate with customers to understand their system architectures, workloads, and challenges, delivering tailored recommendations for seamless integration and optimal performance.Manage test equipment setup, experimental planning, results analysis, and the end-to-end validation process at customer sites, ensuring rapid adoption and high reliability of company's devices.Product Support and TrainingConduct system-level debugging, performance tuning, and root cause analysis for customer-reported issues.Develop and deliver technical presentations, training sessions, and documentation to help customers effectively utilize company's computational memory.Assist in the creation of application notes, user guides, and best practices documentation.Cross-functional Leadership and Technical SensingWork closely with company's engineering and product development teams to provide feedback on customer requirements, feature requests, and potential product improvements.Partner with the marketing and business development teams to support go-to-market strategies, including technical demos and proof-of-concept projects.Stay updated on emerging trends in computing systems (e.g. CXL, CPU, memory, and near data processing) technologies to proactively address market demands and challenges.Key Requirement:Minimum Qualifications:Bachelors or Masters degree in Engineering, Computer Science, or a related field (or equivalent experience).At least 10 years of experience in technical and commercial roles, preferably within CXL, Near-Data Processing, AI, or memory industries.Demonstrated ability to thrive in team-oriented environments while also working independently, especially in high-pressure or ambiguous situations.Exceptional leadership, communication (both written and oral), and interpersonal skills.Strong organizational and analytical abilities.Effective problem-solving and issue resolution skills.Willingness and ability to travel regularly to South Korea and occasionally to other countries.Preferred Qualifications:Experience in field application engineering, technical marketing, or technical specialist roles.Comprehensive knowledge of both hardware and software in AI, including technical, commercial, and product/application expertise. DHD Consulting