Office Assistant/ Collection Agent

Job Description Job Description Job Summary We are seeking a motivated and detail-oriented Collections Agent/ Office Assistant to join our team. The ideal candidate will be responsible for managing outstanding accounts, contacting customers to secure payment, maintaining positive client relationships while ensuring compliance with company policies and applicable regulations. You will also be doing daily administrative operations, ensuring the office runs smoothly by handling clerical tasks, coordinating communications, and assisting team members with a variety of administrative duties. Key Responsibilities Contact customers via phone, email, and written correspondence to collect outstanding debts Review accounts to identify overdue balances and take appropriate collection actions Negotiate payment plans and settlements in a professional and respectful manner Maintain accurate records of all communications and transactions Resolve billing discrepancies and disputes efficiently Monitor assigned accounts to ensure timely payments Escalate complex or high-risk accounts when necessary Ensure compliance with all relevant laws and regulations (e.g., FDCPA) Qualifications High school diploma or equivalent Previous experience in collections, customer service, or accounts receivable preferred Strong communication and negotiation skills Ability to handle difficult conversations with professionalism Detail-oriented with strong organizational skills Basic computer skills and familiarity with CRM or collections software Preferred Skills Experience working in financial services or call center environments Knowledge of debt collection regulations and best practices Problem-solving mindset with the ability to think critically Ability to work independently and meet performance targets Compensation & Benefits Competitive salary + performance-based incentives Paid time off and holidays Opportunities for growth and advancement How to Apply Interested candidates should submit their resume and a brief cover letter outlining relevant experience to [Insert Email or Application Link].