Customer Service Receptionist
Advanced Collision Experts LLC
Job Description
Job Description
Job description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. We're looking for someone with lots of energy, who can keep up with clients, insurance companies, and all our vendors.
Responsibilities:
- Handle customer inquiries and questions
- Provide information about the process and what to expect
- Guide clients through what to do next, rental assistance if applicable
- Document and update customer records based on interactions
- Update insurance companies and document all communication on files
- Develop and maintain a knowledge base of the evolving services
- Be able to adapt to situations that aren't common
- Checking and photograph vehicles
- Assist tow truck drivers with proprty document for pick up
Qualifications:
- Previous experience in customer service, sales, or collision industry
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Ability to express empahthy to clients
- Excellent written and verbal communication skills
Vacancy posted 1 day ago
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