Manager, New Store Opening

Manager, New Store Openings

The Manager, New Store Openings oversees all non-construction activities, processes and coordinates among Operations and SSC departments to ensure successful new store openings. This position is part of the Operations team reporting to the Director, New Store/Center Openings.

Primary Responsibilities

• Maintains master pre-opening and move-in timeline for each new store/center opening and communicates to stakeholders. Gives weekly updates to Director, New Store/Center Openings.
• Adjust opening plan based on technological improvements and operational changes.
• Project work 20-40% of time when not opening a store/center.
• Monitors and controls pre-opening spending to ensure adherence to budget.
• Coordinates with Construction, Purchasing, IT, Games, Facilities, Sales, Legal, Marketing, Accounting, outside consultants, and various other stakeholders on all activities to ensure pre-opening activities are completed on time, community outreach is effective, and the new store/center is set up for success.
• Partners with Director of New Store/Center Openings to participate in weekly development and project calls to ensure full understanding of upcoming development timelines, monitor project statuses, and identify modifications needed to existing schedules.
• Acts as a liaison between various department stakeholders and development team to identify and resolve issues and concerns related to new center opening timelines, plans, staffing, resources, and other matters.
• Partners with Operations and SSC departments to select and schedule support team for each NSO.
• Partners with Director of New Store/Center openings to review blueprints to ensure operational needs are met, plumbing/electrical and HVAC plans are sufficient, and A/V plans are appropriate.
• Leads pre-opening site visits to identify, negotiate rates, and sign contracts for team member hotels, hiring sites, and other temporary pre-opening site needs, in partnership with recruiting team and Regional Operations Director.
• Partners with Director of New Store/Center Openings to establish staffing levels, ensures wage ranges established by SSC are appropriate, and partners with Recruiting and Operations to develop and execute staffing plan. Monitors application levels and works with Recruiting to adjust staffing plan as needed.
• Partners with Director of New Store/Center Openings and Construction department to perform store walk-throughs to complete punch lists, ensure projects are on track. Works with General Contractor to develop and execute turnover plan.
• In partnership with Operations and NSO team, leads all activities for move-in, including receiving; setting up keying schedules; set up of kitchen, amusements, bar, and dining areas; BOH/team member area set up; VIP and Family & Friends prep; and turnover to operations.
• Provides regular updates and partners with ROD and GM team throughout pre-opening and opening activities.
• Assists Director of New Store Openings with our Remodel Projects.
• Communicates with stores to ensure proper rollout timelines and build training teams to assist when necessary.
• Assists with coordination and execution of VIP relaunch events.
• Complete other projects, duties, or tasks, as assigned

Position Qualifications

• Demonstrated strong project management skills
• Strong critical thinking and problem-solving skills focused on results
• Strong leadership abilities, including passion for coaching, training, and developing all levels of restaurant operations, from hourly team members to Regional Directors.
• Excellent written and verbal communication skills with ability to collaborate cross-functionally
• Must be able to read and interpret blueprints, schematics, planograms and other technical documentation.
• Must follow all safety guidelines when on a site visit.
• Ability to work with minimal supervision while consistently meeting deadlines and managing projects to completion.

Position Requirements

• Two or more years' experience in high volume restaurant operations at AGM level or higher
• Demonstrated proficiency in Microsoft 365 – Word, Excel, PPT, Outlook
• Approximately 60% to 80% domestic travel, up to several weeks at a time. Some international travel may also be required.
• Position is remote based

What's In It For Me?

Dave & Buster's is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.

• Exclusive discounts on food and games at D&B & Main Event
• Paid Time Off (PTO) that increases with tenure
• 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year
• Medical, dental, vision and voluntary benefits
• Part Time/Full Time benefits available
• Sub Benefits:
• Livongo and Telehealth benefits
• 401k with company match following 6 months of employment
• Buster's Legacy Fund (Supports Team Members during difficult Times)
• Employee Assistance Program (EAP) Offerings
• Work out facility on-site
• Employee Power Card | Free Video Games

We work hard, play hard and have FUN!

Salary Range: 72000 - 96000

We are an equal opportunity employer and participate in E-Verify in states where required.