Pantry Lobby and Market Coordinator

Job Description Job Description West Suburban Community Pantry Help Lead the Heart of the Pantry At West Suburban Community Pantry, our In-Person Market is more than a food distribution space — it's a welcoming community where neighbors are treated with dignity, compassion, and respect. We're looking for a Food Pantry Lobby & Market Coordinator who thrives in a fast-paced environment, enjoys working with people, and can confidently oversee volunteers while keeping daily operations running smoothly. This is a hands-on role for someone who can organize chaos with a smile, support volunteers of all backgrounds, and help create a warm and efficient experience for every neighbor seeking assistance who walks through our doors. If you enjoy working on a team, solving problems on the fly, staying organized, and making a direct impact in your community, we'd love to meet you. What You'll Do Lead Volunteers & Create a Great Experience You'll serve as a day-to-day leader in both the lobby and food pantry, helping ensure volunteers feel supported and daily operations run smoothly while neighbors receive excellent service. You will: * Coordinate and guide volunteers during distribution and non-distribution days * Oversee volunteers and ensure key stations are fully staffed * Foster a positive, respectful, and team-oriented environment Keep the Market Running Smoothly This role keeps the operation moving behind the scenes and on the floor. You will: * Set up lobby and food pantry stations for daily operations * Work closely with volunteers to keep products stocked during distributions * Help troubleshoot issues and respond calmly to challenges involving neighbors or volunteers * Follow and support PantrySoft check-in procedures * Maintain a welcoming, organized, and dignified shopping environment Support Data & Reporting Responsibilities include: * Maintaining accurate registrations and records in PantrySoft * Reconciling duplicate registrations and ensuring data accuracy * Preparing and submitting monthly reports to Northern Illinois Food Bank Be Part of the Team * Attend staff meetings, trainings, and major fundraising events * Help maintain a safe and healthy work environment * Pitch in wherever needed — because pantry work is truly a team effort What We're Looking For We're searching for someone who is: * A strong communicator who enjoys working with people from all backgrounds * Comfortable overseeing, training and supporting volunteers * Organized, adaptable, and able to juggle multiple priorities * Calm under pressure and confident solving problems in real time * Comfortable using technology and helping others navigate systems and procedures * Passionate about community service and treating every person with dignity and respect, able to create a judgement free zone Qualifications * High school diploma or equivalent required; Bachelor's degree preferred * Strong interpersonal skills and the ability to build positive professional relationships * Bilingual English/Spanish preferred * Ability to work independently while also collaborating with a team * Strong problem-solving skills and attention to detail * Open-mindedness toward new ideas and processes * Able to lift up to 25 pounds and push/pull carts up to 250 pounds and work standing up for most of the day * Willingness to learn equipment such as manual or electric pallet jacks Compensation & Benefits WSCP is offering competitive compensation for this position, with a starting range of $20-24 per hour. Benefits include: * Medical, dental, and vision insurance * Paid time off and holidays * Simple IRA plan with 3% match Schedule & Additional Information This is a full-time, 40-hour-per-week position. Flexibility is important, as schedules may shift occasionally to support staffing needs. Typical Schedule * Tuesday: 7:30 AM - 4:00 PM * Wednesday: 7:30 AM - 4:00 PM * Thursday: 7:30 AM - 5:00 PM * Friday: 7:30 AM - 4:00 PM * Saturday: 7:00 AM - 2:30 PM West Suburban Community Pantry is proud to be an Equal Opportunity Employer. Company Description West Suburban Community Pantry offers a unique opportunity to work with a passionate group of professionals committed to the vision of creating a community without hunger. A small but mighty team, we have a Can-Do Attitude when it comes to meeting challenges and breaking down the barriers that keep us and our clients from that vision. We are Compassionate, respectful and empathic as we work to preserve the dignity of all who touch our organization. We work with Integrity and Deliver on our Promises. We are People Focused- our clients are central to all we do, and we support our staff and volunteers with training, support and recognition. Most exciting, we are Visionary- seeing possibilities, taking bold action, innovating, and evolving. We remain constructively discontented in fulfilling our mission. If you are eager to work in a fast-paced environment with daily challenges, deeply fulfilling successes and the opportunity to make the world better for our neighbors in need, consider joining our team! Company Description West Suburban Community Pantry offers a unique opportunity to work with a passionate group of professionals committed to the vision of creating a community without hunger. A small but mighty team, we have a Can-Do Attitude when it comes to meeting challenges and breaking down the barriers that keep us and our clients from that vision. We are Compassionate, respectful and empathic as we work to preserve the dignity of all who touch our organization. We work with Integrity and Deliver on our Promises. We are People Focused- our clients are central to all we do, and we support our staff and volunteers with training, support and recognition. Most exciting, we are Visionary- seeing possibilities, taking bold action, innovating, and evolving. We remain constructively discontented in fulfilling our mission. If you are eager to work in a fast-paced environment with daily challenges, deeply fulfilling successes and the opportunity to make the world better for our neighbors in need, consider joining our team!