Account Manager

Athena Security is an industry leader in AI-powered concealed weapons detection, visitor management, and integrated security platforms. Our mission is simple: to help save lives by building the most advanced entryway security ecosystem available. We combine cutting-edge hardware and AI with intuitive software solutions to help schools, hospitals, casinos, and enterprises create safer spaces. Role Overview We're looking for a high-energy, detail-oriented Account Manager in California area to join our Customer Success team and take ownership of post-sale relationships with our clients for following locations: (Connecticut, New England, Dallas, Houston, Austin). This role blends account management, customer service, technical support coordination, and client-facing leadership. You'll be responsible for ensuring smooth onboarding, training, deployment, and long-term satisfaction for some of our most important customers. The ideal candidate is proactive , articulate , and relationship-driven , with a strong sense of ownership and follow-through. You're someone who makes clients feel supported, heard, and prioritized - always ready to jump in, solve problems, and go the extra mile. You approach each account with a service-oriented mindset, taking initiative and showing clients they're in capable, reliable hands. This is not a laid-back desk job - it requires hustle, presence, and the ability to lead conversations and solve issues before they become problems. Key Responsibilities Own the end-to-end onboarding process, including product demos, technical deployment coordination, and client training. Serve as the primary point of contact for existing client accounts-building trust, solving problems, and driving satisfaction. Provide outstanding support and communication, ensuring every customer feels heard, informed, and valued. Conduct regular check-ins (virtual and on-site) to proactively monitor account health and identify issues or opportunities. Present confidently during demos, training sessions, and in high-stakes client conversations. Collaborate with internal teams (Engineering, Product, Customer Support) to address client needs and ensure successful outcomes. Coordinate basic technical support needs-knowing when to solve directly or elevate appropriately. Travel to client sites regularly (50-80% travel, primarily local and regional) for onboarding, training, and relationship management. Capture and relay client feedback to help improve Athena's processes and product offerings. Cultivate strong rapport that leads to retention, referrals, and long‑term partnerships. What We're Looking For Applicants must currently reside in the state of California. 5+ years of experience in account management, customer success, sales, or support roles—preferably in B2B tech, hardware/software, or security industries. Exceptional communication skills—verbal, written, and presentation. You must be articulate, polished, and confident. A natural relationship-builder who inspires trust, listens well, and takes initiative. Proven ability to manage details, timelines, and client expectations with follow-through. Strong customer service and basic tech troubleshooting instincts—able to identify, coordinate, or resolve issues quickly. Comfortable presenting to stakeholders, leading conversations, and owning the room. Must be go-getter, not passive - able to take charge, self-direct, and stay three steps ahead. Valid driver's license and willingness to travel frequently by car for client site visits. Experience working with CRMs, support ticketing systems, or technical documentation a plus. Why Athena Security? Join a company making a real‑world impact by saving lives through innovation. Work closely with top-tier clients across the country. Competitive base salary + performance-based compensation. Remote flexibility with travel that keeps the job dynamic and relationship-driven. Be part of a tight-knit, mission-driven team that values ownership and excellence. #J-18808-Ljbffr