Inside Customer Service Representative

Job Description

Job Description

Description:

Job Summary

Be part of an exciting inside sales division with strong opportunities for growth and advancement!

As an Inside Customer Service Representative , you’ll play a key role in managing large, complex customer accounts from start to finish. You’ll work directly with customers by phone and email, supporting their needs from the initial bid through project completion while building strong, long-term relationships. As a member of the MAC team , you’ll gain valuable industry and sales experience, work in a collaborative team environment, and develop the skills needed to become a future sales leader in the industry . If you’re customer-focused, organized, and looking to build a long-term career with room to grow, this is an opportunity to make an impact from day one!

About Hirsch Pipe & Supply

For over 90 years , Hirsch has been the trusted partner of plumbing and HVAC professionals across Southern California, helping contractors get more jobs done in a day by keeping their crews productive with the right products, competitive pricing, and a team that truly values your time. We operate 30 convenient locations throughout LA, Orange County, San Diego, Riverside, and the Inland Empire—ensuring contractors are never more than 20 minutes away from fast, friendly service.

Our culture is built on genuine relationships and a strong sense of family. Our workplace is a dynamic, fast-paced environment centered on our employees and customers, and the Hirsch team is made up of focused individuals who work hard, treat each other with respect, and understand the importance of family and fun. We have been recognized nationally and regionally as a Top Workplace. Our Hirsch Values guide everything we do and are an important part of how we work together, serve our customers, and support our communities. In short, Hirsch is your chance for a great future!

Requirements:

Key Responsibilities

· Manage large and complex customer accounts from initial bid through project completion

· Build and maintain strong relationships with customers through phone and email communication

· Respond to customer inquiries, pricing requests, product questions, and order needs

· Prepare quotes and assist with bids, orders, and project-related documentation

· Monitor orders and projects to help ensure deadlines and customer expectations are met

· Coordinate with sales, purchasing, operations, and other internal teams to resolve customer needs

· Proactively follow up with customers and provide updates throughout the sales process

· Identify opportunities to increase sales and strengthen customer relationships

· Maintain accurate customer, order, and project information

· Provide a high level of customer service while managing multiple priorities in a fast-paced environment

Job Requirements

· Previous experience in customer service, inside sales, account management, or a related role preferred

· Strong communication and relationship-building skills

· Excellent organizational skills and attention to detail

· Ability to manage multiple customer accounts, projects, and deadlines simultaneously

· Comfortable communicating professionally by phone and email

· Strong problem-solving skills with a customer-first mindset

· Ability to work effectively both independently and as part of a team

· Comfortable learning new products, systems, and industry terminology

· Basic computer skills, including Microsoft Office and the ability to learn company-specific systems

· Plumbing, wholesale distribution, construction, or related industry experience is a plus, but not required

Employee Benefits

Hirsch offers competitive salaries, ongoing training opportunities and a comprehensive benefits package including:

Vacation/Sick/Holiday pay

Medical, dental and vision insurance

Profit sharing

401K + employer match

Flexible Spending Account

Long Term Disability

Employer paid life insurance

Employee purchase program