Inside Sales I - Oliver Equipment Company

Job Description

Job Description

Oliver Equipment Company (OEC) is a leading industrial supplier of specialty process equipment. Our products include centrifugal pump and compressors, positive displacement pumps and compressors, steam turbines, static & dynamic mixers, turbo blowers and related products and a provider of technical solutions to the downstream, midstream, power generation and general industrial sectors. OEC headquarters are in Houston, TX

Job Information:

Inside Sales Level 1 - Work with the outside sales team on New Equipment, Repairs, and Parts proposals; and simple order entry.

Key Responsibilities:

• Complete proposals for both duplicate and new applications.
• Proposal types include end users, engineering contractors, OEM’s, & resellers.
• Ability to dissect engineering pump specs & provide comments & clarifications.
• Process orders through CSD and/or directly with the manufacturing principal depending upon the equipment sold.
• Provide order acknowledgments to customers & account reps.
• Provide status of shipment on equipment orders to the sales team or customers as necessary.
• Contact will involve other OEC team members, manufacturing principals, and sometimes directly with the customer.
• Understands customer needs and requirements.
• Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.
• Handles inbound calls and provides callers with product and technical information.
• Performs other related duties as assigned by management.

Qualifications:

• Degree from a four-year college or from a two-year college or technical school a plus; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Strong technical solution and developmental skills.
• Strong oral and written communication skills.
• Ability to communicate technical concepts and designs clearly.
• Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.
• Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals.
• Excellent interpersonal skills.
• Strong team player, work ethic and commitment to job.

Competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Completes work in timely manner; Works quickly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Software – Good working knowledge of Microsoft Excel.

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.

FloWorks participates in the US Government’s E-Verify program.