Operations Coordinator, Home Hospital

Site: Mass General Brigham Home Care, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Join an innovative care model that brings hospital-level care directly into patients' homes.

The Mass General Brigham Home Hospital program transforms acute care delivery. In the role of Operations Coordinator, you will support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative, there are times when you will meet with patients and families face-to-face and conduct telephonic outreach as part of the care coordination process.

This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and is excited to help build the future of home-based care.

About the Role

Collaborating with clinical nurses, providers, and the Business Operations Manager, the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening, consent, and enrollment. You will monitor admissions and referrals, manage supplies and equipment, and help maintain critical workflows to deliver quality care at home.

You will acquire a detailed understanding of the Home Hospital model and work independently onsite. You will also work alongside colleagues throughout the Mass General Brigham system.

Schedule: 24 hours a week - Wednesday through Friday 12:00pm to 8:00pm at Salem Hospital.

Qualifications

Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience
Experience in an administrative or operational support role, preferably in a healthcare or hospital setting 2-3 years required

Knowledge, Skills and Abilities
- Strong organizational and time management skills with attention to detail.
- Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Basic understanding of hospital operations and regulatory requirements is a plus.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

81 Highland Avenue

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range
$19.81 - $28.30/Hourly

Grade
4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.