Account Manager

Job Description

The Account Manager on the Client Experience Team is responsible for all project and daily work order activities, sales and full customer satisfaction for assigned accounts.


Specific Responsibilities Include:

Customer/Account Servicing
• Single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account
• Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)

Project & Work Order Management
• Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests
• Provides frequent and regular status reports to customer regarding project and work order status

Sales Order Management
• Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
• Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project mgmt)

Process, Quality and Customer Satisfaction
• Ensures standards of performance are met for all customer work activities
• Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for "cost-of-sale" against account purchases

Sales & Marketing
• Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer's requests
• Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership

Contract Furniture / Design Industry Knowledge
• Strong knowledge of interior design field and current practices
• Understands contract furniture processes, including order preparation, project management, order management and delivery/installation

Organizational Interfaces
• Works collaboratively with client and client's third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer's IT group, etc.
• Manages team assignments to ensure work load activities are appropriately balanced and supported

Qualifications + Skills:
• Bachelor's degree, or equivalent combination of education and experience
• Minimum 5 - 8 years Commercial Furniture Sales experience
• Demonstrated space planning and project management ability
• Experience with Haworth products preferred
• Polished communication skills
• Excellent interpersonal skills