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Customer Success Analyst

$85.5k - $139.35k

Chamberlain Group

  • # Customer Success AnalystApplylocations: Oak Brook, ILtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR30961Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.**About the Role**We’re looking for a **Senior Analyst, Customer Success** to support the ongoing success of our customers by ensuring a smooth, high-quality experience after implementation. This role is ideal for someone who enjoys both relationship management and hands-on execution—balancing customer engagement with day-to-day operational support.As part of the Customer Success team, you’ll manage a portfolio of customers while also partnering closely with senior Customer Success Managers on larger, more complex accounts. You’ll play a key role in helping customers adopt and optimize their solutions, while also jumping in to troubleshoot issues, coordinate internally, and keep things running smoothly. **What You’ll Do*** Serve as a primary point of contact for a portfolio of small to mid-sized customer accounts* Support senior Customer Success Managers on strategic accounts through execution of plans, follow-ups, and customer communications* Handle day-to-day customer needs, including troubleshooting issues and coordinating with internal teams to drive resolution* Reinforce onboarding best practices and support ongoing adoption and usage of the solution* Build an understanding of customer goals and help align the platform to deliver measurable value* Track customer activity, identify trends or risks, and escalate as needed **What Makes You a Great Fit**You’re a proactive, detail-oriented professional who thrives in a fast-paced, customer-focused environment. You enjoy solving problems, staying organized, and supporting both customers and internal teams to drive success. You’re equally comfortable managing your own accounts and contributing behind the scenes on larger initiatives, and you bring a strong sense of ownership to everything you do.The pay range for this position is $85,500.00 - $139,350.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence View email address on click.appcast.io.
  • J-18808-Ljbffr Chamberlain Group

Vacancy posted 4 days ago
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