Operations Director, Patient Advocacy and Housing Services

Operations Director, Patient Advocacy and Housing Services

Position Title: Operations Director, Patient Advocacy and Housing Services

Organization: Jewish Family Service of San Diego

Department: Patient Advocacy and Housing Services

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Fully Onsite

Reports To: Community Services Manager

Pay Range: $80,000 - $83,000/yearly

Total Compensation: In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work: Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees' mental wellness

Position Overview: Jewish Family Service of San Diego (JFS)'s Patient Advocacy and Housing Services Division provides county-wide patient advocacy services in San Diego, housing/homeless services in Riverside and San Bernadino counties, and the Safe Parking Program in San Diego. The division has over 125 diverse staff members, 10 major contracts with government agencies and health care providers, and over 35 cost centers. This position is a newly created position in response to the exceptional growth the agency and this division have experienced in recent years.

The Operations Director will provide on-going, high-level support to the Senior Director of Patient Advocacy and Housing Services. This position requires working closely with the JFS management team, members of the public, funders, and government officials. Duties include composing and preparing materials, coordinating schedules, handling communications and assisting with budgeting and fiscal management.

Responsibilities:

• Build and maintain strong working relationships with internal departments including other programs departments, People & Culture, Finance/Accounting, Facilities, Community Impacts, and Technology Services
• Have knowledge of divisional operations and administrative requirements and assist with contractual (Federal/State/County/City) compliance
• Assist Directors with executing contractual audits and site visits by various government agencies to ensure agency meets or exceeds requirements
• Coordinate all aspects of high-expenditure division purchases/leases, including vehicles, office space and furnishings, including research all permit requirements as applicable
• Partner with the San Diego based Facilities & Business Operations team on these functions, for Palm Springs & Moreno Valley
• Respond to major facility issues in Palm Springs and Moreno Valley, and support responding to facility issues at San Diego safe parking locations
• Assist staff with developing and monitoring program and department budgets
• Track expenditures, program budget variances, and propose solutions to address variances
• Leverage technology to develop workflows and processes that streamline accounting tasks related to personnel and operational expenses, that get reported in claims and invoices
• Provide daily written briefings to the Director to include daily updates, pending issues, potential challenges, and work with the Sr. Director to prioritize and strategize responses accordingly
• Provide continued training and education to divisional leadership on administrative/operational functions and tasks for which they are responsible
• Attend a variety of meetings on behalf of or in conjunction with the Director or other staff as assigned
• Identify shared opportunities across the Division in staff training and professional development to support success, retention, and growth of staff at all levels
• Coordinate and assign divisional program staff's participation in community workshops, information sessions, and other outreach activities

Skills/Experience/Abilities That Are a Must-Have:

• Master's degree in human services/social work/business administration or related field is preferred, bachelor's degree required
• Must pass pre-employment background check
• A minimum of 5 years' work experience managing and administering programs with experience in budget development and management
• Valid driver's license, access to an automobile, insurance, and willingness to drive to offsite locations including occasional overnight travel
• Successful track record in setting priorities, shaping processes, managing staff and systems, and developing an infrastructure that creates a stronger and more efficient organization
• Demonstrated project management, organizational, and leadership skills
• Exceptional written/oral communication and ability to proofread/edit sensitive documents
• Highly proficient in Microsoft Office programs including Teams, Word, Excel, Outlook, and PowerPoint
• Knowledge of confidentiality laws
• Excellent interpersonal skills and positive attitude

Physical Requirements:

• Sit, talk, listen, read, and write
• Stand, walk, and use hands and arms to use a keyboard and handle papers
• Occasionally climb or balance, stoop, kneel
• Occasionally lift and/or move up to 20 pounds
• Concentration and good hearing are required
• Able to travel including driving/riding in a vehicle for up to 4 hours at a time

Important Notice: Please submit your resume and cover letter on your application. Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego: Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.