Residential Services Coordinator I

Job Description

Job Description

Residential Service Coordinator I

Residential Services

At Father Joe’s Villages, safe and supportive housing environments are essential to helping individuals transition out of homelessness and toward long-term stability. The Residential Services team provides 24/7 support across program sites, ensuring clients experience dignity, safety, and access to services that promote healing, stability, and self-sufficiency.

The Role

As a Residential Service Coordinator I, you will serve as a frontline support professional, welcoming individuals experiencing homelessness and guiding them through program intake, orientation, and ongoing support. You will help maintain a safe, respectful, and inclusive living environment while contributing to daily operations.

This role is ideal for individuals who are compassionate, dependable, and motivated to support vulnerable populations.

Key Responsibilities

• Welcome clients and conduct intake and orientation activities.
• Provide client-centered support and connect residents to internal and community-based resources such as healthcare, housing, employment, and social services.
• Maintain accurate client records in program databases in compliance with organizational and grant requirements.
• Conduct routine inspections of residential areas to promote cleanliness, safety, and shared community responsibility.
• Collaborate with program staff to identify concerns or barriers affecting client stability and support solution-focused interventions.
• Foster a welcoming, trauma-informed, and culturally responsive residential environment.
• Monitor residential spaces and respond appropriately to client needs or program concerns.
• Complete required trainings and maintain compliance with organizational policies and procedures.
• Perform other related duties as assigned to support residential program operations.

Desirable Candidate Profile

Minimum Requirements

• High School Diploma, GED, or equivalent combination of education and relevant experience.
• Preferred: at least six (6) months of experience in social services, residential programs, customer service, or community support, ideally including work with diverse or vulnerable populations, demonstrating reliability and professional client interaction.

Key Competencies and Experience

• Understanding of client engagement practices grounded in compassion, respect, and trauma-informed care.
• Basic documentation and data entry skills aligned with program or grant compliance standards.
• Basic computer proficiency, including Microsoft Office or similar data systems.
• Familiarity with community resources or willingness to learn service navigation processes.
• Ability to manage multiple responsibilities within a fast-paced residential environment.
• Ability to communicate clearly and professionally with clients, colleagues, and multidisciplinary teams.
• Ability to observe, assess situations, and respond appropriately to maintain a safe environment.
• Professional judgment and discretion when handling sensitive client information.
• Dependability, accountability, and strong teamwork orientation.

Work Schedule

This full-time role involves working swing or grave shifts , including evenings, weekends, and holidays, as assigned, to support a 24/7 residential environment. Employees are expected to consistently work these non-traditional hours and collaborate with team members across different shifts to ensure smooth residential operations.

Compensation and Benefits

Pay for this position is based on experience, qualifications, and internal equity. The anticipated starting pay range for this role is $20.00 per hour.

In addition to competitive pay, Father Joe’s Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work-life balance, health, and overall well-being.

Why Join Father Joe’s Villages

Work with a mission-driven organization committed to ending homelessness and strengthening San Diego communities. Collaborate with dedicated professionals, grow your skills in human services, and make a meaningful impact supporting individuals on their path toward stability and housing.

Conditions of Employment

Employment is contingent upon successful completion of applicable pre and post employment requirements, which may include background checks, health screenings, and other role-related requirements following a conditional offer of employment.

Equal Employment Opportunity

Father Joe’s Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.