Warehouse Supervisor

Warehouse Supervisor

Plans, organizes, directs, and manages warehouse personnel, resources, order preparation, inventory flow, shipping, receiving, and supporting operations to achieve customer service, safety, quality, productivity, inventory accuracy, and cost objectives. Provides formal leadership for warehouse employees, establishes operating priorities, allocates resources, monitors performance, and leads corrective actions and continuous improvement across the distribution operation.

Leadership and Workforce Management

• Lead, direct, coach, and develop warehouse personnel to achieve operational, safety, quality, productivity, and customer service objectives.
• Plan staffing levels, schedules, workload assignments, and resource allocation based on customer demand, operating priorities, and business requirements.
• Establish clear performance expectations, monitor results, provide feedback, conduct performance evaluations, and administer corrective action in accordance with company policy.
• Interview, select, onboard, train, and develop employees while supporting engagement, retention, cross-training, and succession planning.
• Address employee concerns, resolve day-to-day workplace issues, and promote accountability, teamwork, and consistent application of standard work.

Warehouse Operations Management

• Direct daily warehouse activities, including order fulfillment, shipping, receiving, storage, inventory control, material movement, driver coverage, clerk activities, key making, picking, and packing.
• Organize staff, manage workload, and assign responsibilities to maintain safe, efficient, and uninterrupted operations.
• Provide the resources, equipment, training, and operating direction required for employees to perform assigned work effectively.
• Monitor operational performance and implement timely corrective actions for service, quality, safety, staffing, throughput, or productivity concerns.
• Coordinate communication of relevant warehouse activities, constraints, priorities, and projects with appropriate internal partners and leadership.

Order Fulfillment, Shipping, and Receiving

• Own warehouse order fulfillment performance and ensure customer orders are prepared, processed, and shipped in accordance with established service, quality, carrier, and customer requirements.
• Analyze customer and business requirements and convert them into effective shipping, receiving, labor, and distribution plans.
• Oversee order-processing, invoicing, shipment, loading, carrier, service-level, special-shipment, and premium-freight exceptions and ensure appropriate corrective actions are completed.
• Direct receiving activities to support timely and accurate receipt, verification, system processing, and disposition of inbound materials, transfers, returns, and special deliveries.
• Ensure compliance with applicable domestic, international, common-carrier, parcel, and transportation requirements.

Pick-and-Pack, Key-Making, and Line Throughput

• Directly supervise employees performing picking, packing, and key-making activities and ensure work is completed safely, accurately, and in accordance with quality and customer requirements.
• Own throughput performance for picking, packing, and key-making lines, including staffing, workflow, output, efficiency, quality, and schedule attainment.
• Monitor line capacity, labor utilization, constraints, bottlenecks, downtime, and work-in-process, and implement actions to maintain operational flow.
• Balance staffing and priorities across lines to meet demand while controlling labor cost and protecting customer delivery performance.
• Ensure employees are trained to standard work and that productivity, quality, and throughput expectations are understood and consistently achieved.

Inventory, Quality, and Packaging Management

• Own finished-goods inventory control and inventory-accuracy performance across warehouse operations.
• Direct cycle-counting, physical-inventory, reconciliation, and discrepancy-investigation activities and ensure corrective actions are implemented.
• Monitor inventory levels, shortages, aging, discrepancies, and material-flow risks to support customer requirements and effective use of warehouse space.
• Ensure FIFO and other established inventory-control requirements are consistently followed.
• Oversee resolution of warehouse product-quality concerns and ensure issues are addressed through the appropriate containment and corrective action process.
• Monitor packaging availability and ensure replenishment actions are completed to prevent disruption to warehouse and shipping operations.

Safety, Security, Equipment, and Compliance

• Maintain high safety standards, building security, access control, housekeeping, organization, and compliance throughout warehouse operations.
• Ensure compliance with the company quality system, customer-specific requirements, departmental procedures, work instructions, and applicable laws and regulations.
• Determine equipment and maintenance requirements, establish maintenance schedules, and coordinate resources needed to support reliable operations.
• Ensure personnel receive required safety, equipment, process, and compliance training and follow established requirements.
• Lead corrective actions related to safety, security, quality, equipment, facility, or compliance concerns.

Continuous Improvement and Performance Management

• Lead continuous improvement activities focused on customer service, throughput, inventory accuracy, productivity, quality, safety, labor efficiency, and cost performance.
• Analyze operational performance measures, identify root causes, and implement sustainable corrective and preventive actions.
• Partner with plants and cross-functional teams to implement and standardize best practices across the warehouse operation.
• Establish, maintain, and improve departmental procedures, work instructions, visual controls, and standard work.
• Perform other related duties consistent with the purpose and level of the position, as assigned by management.

Leadership Accountability

• Directly supervises up to 30 regular El Paso employees
• Directly supervises 10-15 temporary El Paso employees

Decision-Making and Escalation Authority

• Approve daily staffing, schedules, workload priorities, work assignments, and resource allocation within established operational requirements.
• Adjust labor and line priorities to protect safety, quality, throughput, inventory accuracy, and customer delivery performance.
• Initiate corrective actions for employee performance, operational, safety, quality, inventory, equipment, service, or compliance concerns.
• Approve operating responses and escalation actions required to address order-fulfillment, shipment, receiving, capacity, or resource constraints within assigned authority.
• Escalate significant customer-service, staffing, inventory, quality, equipment, capacity, cost, or business risks to Supply Chain leadership.

Qualifications

Minimum Qualifications

Associate degree in business, supply chain, logistics, operations, or a related field preferred. An equivalent combination of education and relevant experience may be considered.

Minimum of three years of experience in warehousing, distribution, logistics, production planning, or a similar operational environment, including demonstrated leadership or supervisory responsibility. Experience with AS400 not required but a plus.

Bilingual English-Spanish preferred. Ability to read and interpret safety rules, operating instructions, procedure manuals, and applicable requirements; write routine reports and correspondence; and communicate effectively with employees, customers, managers, and cross-functional partners.

Working knowledge of inventory control, shipping, receiving, order fulfillment, warehouse operations, common carriers, parcel services, international shipping requirements, safety practices, and warehouse systems.

People leadership, workforce planning, performance management, decision making, problem solving, data analysis, communication, prioritization, continuous improvement, and the ability to manage multiple operational priorities.

Supervisory or leadership training preferred. Basic OSHA training and any equipment or operational certifications required by company policy or assigned responsibilities.

Physical Demands and Work Environment

The position operates in a warehouse and distribution environment and requires regular presence in active shipping, receiving, storage, picking, packing, and key-making work areas. Employee must be able to lift up to 50 Lbs.