Data Entry Specialist

Position: Data Entry Specialist Location: Waxahachie, TX Who We Are: At Backyard Products, we’ve made America’s backyard a destination they love since 1975, and we truly love what we do! We have spent the last fifty years transforming America’s backyards with our modern studios, action-packed playsets, elegant pergolas, and sturdy sheds. Backyard Products’ luxury Big Timber and Lawn Master brands, based in Waxahachie, Texas, design and sells high-end pergolas and pavilions for customers who want to add a "wow factor" to their outdoor living space. As a trusted service provider of Costco and Home Depot, we create the ultimate in outdoor living spaces for discerning customers who only want the best of the best. Reports to: LM/BT Office Manager and General Manager Direct Reports : None Schedule Monday to Friday, 8:00 AM- 5:00 PM at the Lawn Master Waxahachie Office Possibly occasional weekends during the busy season, with manager approval Primary Responsibilities Manage daily flow of incoming leads for multiple product channels. Call new leads to answer questions, gauge their interest, and determine lead viability. Follow conversation scripts to scrub leads and steer them in the right direction. Assign leads to the appropriate Territory Managers in Salesforce. Respond to incoming phone calls via LM office’s phone etiquette SOPs. Work closely with the Data Entry Lead to create and track documentation for incoming orders. Assist with office tasks including material and literature shipments, data entry, and order processing as directed by the Office Manager. Interact with in-person lumber desk customers while inside sales managers are occupied. Other miscellaneous tasks as required by the Office Manager and General Manager. Qualifications and Applicable Skills GED or High School Diploma Professional appearance Professional work ethic and time management skills Warm and engaging conversational skills Comfortable making and receiving a high volume of phone calls Ability to multitask while staying on track #J-18808-Ljbffr